Related: Rental Car Employee Arrested for Running 'Side Hustle'
Rental Agent Commits Fraud, Costs Company Nearly $100K
Authorities allege that the former employee falsified 42 vouches for 19 customers, costing the rental company $93,625 in lost revenue.

Security managers at Avis Budget Group said that a routine audit discovered the scheme occurring at Palm Beach International Airport’s Payless Car Rental location.
unknown nodePhoto via Depositphotos.
A former car rental agent at Palm Beach International Airport cost her employer nearly $100,000 in lost revenue, according to a report by the Palm Beach Post.
Authorities allege that she took kickbacks from customers to use vouchers and allowed customers to rent high-end vehicles for free, says the report.
Between February and July last year, Shoelanda Allen-Lewis falsified 42 vouchers for 19 customers, totaling $93,625, according to a Palm Beach County Sheriff’s Office report. Two alleged customers have also been arrested.
Security managers at Avis Budget Group said that a routine audit discovered the scheme occurring at Palm Beach International Airport’s Payless Car Rental location.
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