Auto Rental News
MenuMENU
SearchSEARCH

Survey: 56% Experience New Technology via Car Rental

After first trying out new technology in a rental car, about half (49%) of car rental customers have added features or technology to their "wish list" when purchasing a car, according to a Enterprise Holdings survey.

by Staff
April 15, 2014
2 min to read


More than half (56%) of car rental customers reported they first experienced new automotive technology through car rental, according to a survey by Enterprise Holdings.

In addition, when purchasing a car, about half (49%) have added features or technology to their "wish list" after first trying them out in a rental car, says the survey.

Ad Loading...

Through its rental network and three car rental brands — Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car — Enterprise Holdings processes approximately 1 million car rental transactions every week, or the equivalent of nearly 1 million weekly test drives.

"As drivers, we often don't know we need something until we've tried it out for ourselves — then we can't do without it," said Kurt Kohler, Enterprise Holdings’ senior vice president, vehicle acquisition and remarketing. "Our automotive manufacturing partners have regularly viewed our fleet as a testing ground for new automotive technologies, and this survey reveals that this experience does impact drivers' future purchase decisions."

According to the survey, unfamiliar technology does not faze today's drivers. In fact, most renters (60%) are very comfortable driving a car with unfamiliar technology.

When it comes to having a satisfying driving experience, survey respondents rated safety-related technologies as the most important, especially those that help avoid collisions.

In addition, when buying a new vehicle, renters are more likely to choose a technology upgrade package over a luxury or sport/performance package, according to the survey.

Ad Loading...

The survey data was gathered from 1,363 randomly chosen members of Enterprise's customer rental database and included customers of its Alamo, National and Enterprise Rent-A-Car brands. Participants must have rented a car at least one time in the last six months, must currently own a car and must be at least 25 years old, according to Enterprise.

More Rental Operations

Globe image with Text: GBTA Business Travel Forecast

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027

Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.

Read More →
Car rental sign with financial graph in background
Rental Operationsby Chris BrownAugust 2, 2026

Avis Cuts Fleet as Summer Demand Trails Expectations

Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.

Read More →
car rental booking engine on computer screen with text: Bookings aren't the whole story
Rental OperationsAugust 1, 2026

Why Bookings Are Only the Start of the Rental Day

A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.

Read More →
Ad Loading...
Rental Operationsby Chris BrownJuly 31, 2026

This Is the Oldest Car Rental Advertisement You’ll Ever See

This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.

Read More →
A counter agent chats with a customer over a rental counter
Rental OperationsJuly 21, 2026

The Desk Upsell Is Costing Operators More Than it Earns

Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.

Read More →
U-Save Mauritius team

U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius

The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.

Read More →
Ad Loading...
Back view of a remote driver in front of a screen delivering a car to a location.

Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030

A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.

Read More →
green and blue bar graphs compare fleet sales June 2025 versus June 2026
Fleet Acquisitionby Martin RomjueJuly 8, 2026

Rental Car Fleet Sales Show Mid-Year Strength

June gains ensured rental fleets closed out the first half of 2026 in positive territory.

Read More →
Close up of a row of white CUVs in the Surprice Mobility fleet at the Milan airport.

Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport

The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.

Read More →
Ad Loading...
Julian Gritsch with an MBA class in a classroom.

Brazilian Executive MBA Targets Growing Domestic Rental Car Industry

Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.

Read More →
Ad Loading...