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This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.
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Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.
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In 2019 also Navotar won awards for user friendly software and for the best customer support.
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This is the company’s second win in three years, both times achieving a perfect score of five stars across every measurement rated, beating out all major brands.
Read More →Avis, Lyft, and Hyundai were all ranked highest in their categories.
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An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
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Multiple Hertz executives also received awards throughout the year.
Read More →How you handle the customer in an urgent time of need determines the size of your reward.
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The 2019 U.S. Travel Website Satisfaction Study and 2019 U.S. Travel App Satisfaction Study evaluate satisfaction with travel apps and websites, respectively, across four segments: airline, hotel, OTA, and rental car.
Read More →From over 1,600 car rental suppliers, the winners were narrowed down based on nine location-based categories.
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