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For the fourth year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2017 North America Rental Car Satisfaction Study. Enterprise Holdings’ other brands National and Alamo took second and third.
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J.D. Power will begin offering its monthly Used Vehicle Price Index that tracks current and estimated future movement of wholesale used vehicle prices at the industry and segment level, the consultant and data provider announced.
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Five segment-winning Kia vehicles include the Soul (Compact Multi-Purpose Vehicle), Forte (Compact Car), Cadenza (Large Car), Niro (Small SUV), and Sorento (Midsize SUV).
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Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
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For the third year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2016 North America Rental Car Satisfaction Study. Enterprise Holdings' other brands National and Alamo took second and third.
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According to data from the National Highway Traffic Safety Administration analyzed by J.D. Power, over 45 million vehicles that were the subject of safety recalls — issued between 2013 and 2015 — are still not repaired.
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Customer satisfaction with dealer service declines for the first time in six years, according to the J.D. Power 2016 U.S. Customer Service Index (CSI) Study. Recalls are to blame.
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If millennials are happy with an experience, they are more likely to share the positive experience with their personal networks. This can create positive word-of-mouth marketing opportunities for the car rental industry.
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Now in its 20th year, the 2015 J.D. Power North America Rental Car Satisfaction Study reports that overall rental car satisfaction reached its highest index score under current methodology. Enterprise Holdings’ brands took the top three spots: Enterprise, National and Alamo.
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While satisfaction in the 2014 survey bucked an overall positive trend, a few survey insights show a more complete picture.
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