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Here are seven reasons to enter The Professional of the Year Awards, which celebrate the car rental industry’s customer service champions. The winners of these inaugural awards offer their insights.
Read More →Presented by American Express, the Auto Rental News Professional of the Year Awards honor associates who demonstrate and promote outstanding customer satisfaction within the car rental process from auto rental companies worldwide.
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Photos by Joanne Tucker, associate editor for Auto Rental News At the first-ever Auto Rental Summit, car rental managers, executives and employees at companies across the globe convened for this two-day training and education conference designed to improve customer service and enhance revenue of car rental operations. In addition to the event, winners of the Auto Rental News Professional of the Year awards were announced. The awards were sponsored by American Express. The event was held in Hollywood Beach, Fla. on Oct 29-30. If there are any name misspellings or questions regarding the photo gallery please email Joanne Tucker at joanne.tucker@bobit.com.
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At the 2012 Auto Rental Summit, three winners were selected for their outstanding customer service. Who won?
Read More →Nominations for the customer service award in car rental can be made through Sept. 21!
Read More →The noted consumer advocate will reveal insights and strategies based on his hundreds of customer interactions and mediations with car rental companies and their customers.
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Car rental operators worldwide are invited to South Florida in October for a gold-level training and education conference with a customer service focus.
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