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Jeri Hassell from Texas won a weeklong vacation for four to Maui, courtesy of Hertz.
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A Forbes writer outlines five elements he believes could help a rental car company stand out in the customer experience and make the process simpler.
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What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
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One area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.
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This hilarious exchange with a customer will be all too familiar to local rental operators.
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Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
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The refunds are part of a settlement the companies reached with the Florida attorney general's office for vehicles rented between January 2011 and January 2018.
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The eco-focused rental car company offers customers an opportunity not only to see exactly what is included within their car rental rate, but what level of excess and deposit would be required on arrival at the car hire counter.
Read More →This seasoned Avis Budget Agency Operator in Maine has some common-sense tips to turn irate renters into repeat customers.
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While National retained its titled for the firth year, its scores slightly dropped from the previous year.
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