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Better Business Bureau (BBB) serving Eastern Oklahoma informed attorney general of four states of its investigation into the complaint history of Payless Car Rental. Over 830 complaints have been filed against Payless in the past three years.
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We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.
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Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
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Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
Read More →As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.
Read More →Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?
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With the widespread issue of low rental prices, America Car Rental wants to give advice to customers on how to avoid the surprise of unexpected charges at the counter.
Read More →Budget Car Rental has been named the gold winner in the car rental category of the 2017 Reader's Digest Quality Service Award.
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For the 18th consecutive year, Avis Car Rental has been ranked the No. 1 car rental company in the Brand Keys Customer Loyalty Engagement Index.
Read More →According to the Dubai Roads and Transport Authority, car rental companies are barred from keeping passports or identification cards of their customers. Additionally, new regulations on issuing permits to rental companies were announced.
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