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During Tuesday’s awards ceremony at the 2015 Auto Rental Summit in Hollywood, Fla., three car rental employees were honored as Professional of the Year Award winners in the independent, franchise and corporate categories.
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Now in its 20th year, the 2015 J.D. Power North America Rental Car Satisfaction Study reports that overall rental car satisfaction reached its highest index score under current methodology. Enterprise Holdings’ brands took the top three spots: Enterprise, National and Alamo.
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Hertz Global Holdings has won multiple awards this year in various categories, including the Women’s Choice Award and the 2015 Business Traveler GlobeRunner Award.
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Auto Rental News talks to two past winners of the Professional of the Year Award to learn where they are now and what winning the award meant to them.
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An independent car rental operator asks for tips on how to compete with the major car rental companies.
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In spite of challenging economic times, Driving Force has grown to 30 locations and a fleet of 12,000 vehicles by fostering strong relationships with customers and employees.
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Mayfair Rent-A-Car has been named a “top workplace for 2015” by the Milwaukee Journal Sentinel.
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Although social media continues to grow in volume each month, phone inquiries are still the most popular form of communication for Enterprise Holdings’ car rental customers.
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The Hertz Corp. has announced that Stuart Benzal joins as vice president of customer experience and Tony Bedalov has been appointed vice president of customer care and contact centers.
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Fox Rent-A-Car has invested in a new website platform, a mobile platform and improved customer service tools. The company expects to raise rates by 15% in corporate stores starting July 1.
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