Auto Rental News
MenuMENU
SearchSEARCH

My Long Trip to Auto Rental Summit

Traveling to Fort Lauderdale for the Auto Rental Summit, Jim Schalberg faced several delays — all starting with forgetting his driver’s license at home.

by Jim Schalberg
December 3, 2014
My Long Trip to Auto Rental Summit

Photo courtesy of Wikimedia.

4 min to read


Photo courtesy of Wikimedia.

As usual, nothing I do is ever dull. It all started with the set up for the CIRAS rental car professional certification program, which I was leading at the Auto Rental Summit, Nov. 10-11 in Hollywood, Fla.

To Auto Rental News’ credit, the team did an awesome job as usual. The sessions went off without a hitch, and all who attended not only came away with ways to improve their business, but also had an opportunity to hone their skills in workshops and seminars.

Ad Loading...

But my journey to the conference was the beginning of another story, which shall be remembered in the halls of my seminars for years to come.

I scheduled my flight from Charlotte, N.C., to Fort Lauderdale, Fla., so I could get lunch with my wife, catch my flight at 1:15 p.m., change planes in Atlanta and arrive at the hotel by 5:30 p.m. So far, so good.

I arrived at the airport with plenty of time to leisurely check in, go through TSA screening, maybe grab another cup of coffee and board my airplane with no stress ... or so I thought.

I took out my wallet and couldn’t find my driver’s license. OK, but I always carry my passport and a South Carolina picture ID, which I just remembered were sitting on my desk, nice and snug, where I forgot them.

So, I told the lady behind the counter that I had to go find my license and asked her to reschedule my flights. She asked me if I had any other forms of picture ID. I did! My Sam’s Club card. She said I could use that as long as I had another government-issued ID. I did! My fishing license.

While in line at the TSA checkpoint, I thought, “No freakin’ way that I’m getting on an airplane.” Thirty minutes later, I’m on the airplane pushing back from the gate.

Ad Loading...

We sat for a few minutes and then the pilot came on the intercom to tell us he could not start one of the engines (now that is pretty important), so we were waiting to be towed back to the gate. But not to worry, the pilot said. A mechanic was going to look at it and we should be on the way shortly.

An hour later, we were told that a different mechanic and the needed part were being flown in from Atlanta. We were told to deplane and get rebooked on a different flight.

By now, it was 3:30 and my connecting flight in Atlanta was supposed to leave at 3:50. I wasn’t going to make it in time. But the airline rebooked my flights.

Unfortunately, my new flight was all the way down the concourse and it was almost done boarding. The counter agent told me that I had better run. I asked her if I looked like a runner. Rather than answer my question, she picked up the phone, called the other gate and told them not to close the door until I got there.

I made it to Atlanta but had a 4 ½-hour layover. After all the stress, I wanted a nice cold beer. So I walked into the Sam Adams pub and ordered a sandwich and a beer. The waitress then asked to see my driver’s license. I said, “Really? Do I look under 21?” She responded, “Sorry I have to see your driver’s license.”

Ad Loading...

I offered her my Sam’s Club card and my fishing license and even pointed to my gray hair, but those weren’t good enough. I went to another restaurant, and nope, same thing. So I had a cola instead. NO BEER!

So I get to Florida … finally. No driver’s license meant no rental car, so after a rather uneventful and expensive cab ride, I arrived at the hotel around midnight.

At the counter, I told the young man my name and that I was checking in. He said, “Yes, sir! I have your reservation right here. Can I have your credit card and driver’s license, please?” … Really?


Subscribe to Our Newsletter

More Rental Operations

Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Ad Loading...
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
An airplane parked at a gate next to large headline and bullet points about study highlights.

U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion

The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.

Read More →
Ad Loading...
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Fleet Acquisitionby Martin RomjueJune 3, 2026

Rental Fleet Sales Skating Just Above 2025 Levels

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →
Interviewer Martin Romjue and guest Ryan Kerzner on both sides of a title page with large lettering.
Rental Operationsby Martin RomjueJune 3, 2026

Grow Your Rental Business Beyond Cars

Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.

Read More →
An AI-imaging tunnel instantly scans a car for damages at Wenn's location in Lithuania.
Rental OperationsJune 2, 2026

Using AI to Create Clarity, Not Conflict, in Rental Car Damage

Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.

Read More →
Ad Loading...
Close up of a high-tech vehicle console with a remote key.
Rental OperationsJune 1, 2026

Get Ready To Roll: No Stopping Self-Driving Rental Cars

The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.

Read More →
Ad Loading...