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We asked eight experts from the travel, transportation, and mobility spectrums: Will the pandemic accelerate certain mobility options, or will latent hesitancies exist from a health/safety standpoint that will dampen the market for a long time?
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Right now, a card on the dash saying “this vehicle has been hygienically cleaned” means a lot more than a five-star user rating. Looking past the pandemic, this brief cessation of non-essential travel might produce even greater change.
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With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?
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The memories of the stripped-down rental car are gone. What’s changed, and how has it affected the new and used vehicle ecosystem?
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Subrogation Division, Inc. (SDI) won a recent rental car damage recovery case in federal court. Here’s how SDI was formed and became a player in a Graves Amendment case important to the car rental industry.
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An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
Read More →How you handle the customer in an urgent time of need determines the size of your reward.
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The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.
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Data management and protection, electrification, telematics, video technology, mobile servicing, shared mobility, and advanced safety tech took center stage in San Jose.
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Cars with new accident avoidance systems can be compromised even in minor fender benders. Not handling their repairs properly could lead to increased liability exposure.
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