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The memories of the stripped-down rental car are gone. What’s changed, and how has it affected the new and used vehicle ecosystem?
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Subrogation Division, Inc. (SDI) won a recent rental car damage recovery case in federal court. Here’s how SDI was formed and became a player in a Graves Amendment case important to the car rental industry.
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An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
Read More →How you handle the customer in an urgent time of need determines the size of your reward.
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The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.
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Data management and protection, electrification, telematics, video technology, mobile servicing, shared mobility, and advanced safety tech took center stage in San Jose.
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Cars with new accident avoidance systems can be compromised even in minor fender benders. Not handling their repairs properly could lead to increased liability exposure.
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The used car market has adopted a Swiss Army-knife approach to managing the “off-lease tsunami,” which turned into a manageable rising tide. Are new market dynamics breathing life into a segment left for a dead, the midsize sedan?
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Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.
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What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
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