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Rental Softwareby Cathy StephensJuly 1, 2004

VIP's Transition to Seamless Connectivity, Total Pricing

The reservations provider has partnered with TSD to optimize its rental car clients’ online bookings.

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Rental Operationsby Brad RosenthalJuly 1, 2004

Driving E-Commerce on an International Scale

When the growth of Thrifty’s Web presence called for a new enterprise content management system, the company selected Rhythmyx 5.

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Fleet Insuranceby Lynda FlemingMay 1, 2004

Not All Damage Waivers Are Created Equal

Unlike protection offered by credit card companies, damage waivers sold at the rental counter are always primary. Unfortunately, most consumers are unaware of the difference.

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Fleet Insuranceby Cathy StephenMay 1, 2004

Federal Tort Reform Efforts Focus on Transportation Bill

The battle to repeal or limit vicarious liability is still being waged in New York and Connecticut at the state level, but federal reform efforts may hold the most promise.

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Rental Operationsby Cathy StephensMay 1, 2004

Courting Customers in Your Own Backyard

Though dominated by Enterprise, the local rental market still presents opportunity for smaller operators that develop a niche and cultivate business relationships, says Neil Abrams of Abrams Consulting Group.

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Rental Operationsby Cathy StephensMarch 1, 2004

Fox Rent A Car An Independent for the Internet Age

Celebrating its 15th anniversary, Fox Rent A Car is using its prowess in information technology to expand its brand awareness.

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Rental Operationsby Vafa AkhavanMarch 1, 2004

Dissecting the Customer Experience

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

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Rental Operationsby Michael LaPlaca and Corey TavelMarch 1, 2004

Restrictions on Collision Damage Recovery

Some state laws limit your ability to recover damages from your customer and other authorized drivers.

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Rental Operationsby Mayra I. HarleyFebruary 1, 2004

Strengthening Your Web Marketing Program

Research indicates online travel reservations are on the rise. A presence on the right search engines is key to directing qualified leads to your Website.

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Rental Operationsby Cathy StephensJanuary 1, 2004

The Payless-Sixt Alliance

The new partnership provides Payless with both a channel for European business and impetus to tighten quality standards across the franchise system.

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