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With more consumers booking online, independent rental businesses need to invest in a professional-level Web site and to decide whether affiliating with a GDS chain code makes financial sense.
Read More →A thorough job interview presents an opportunity to assess an applicant’s work habits, communication skills and ability to get along with coworkers.
Read More →Is your Web site filled with clutter and hard to navigate? Are your rental procedures overly complex, leading to long waiting periods for customers? If so, it's time to reevaluate and streamline.
Read More →Regulation of SLI sales falls under the jurisdiction of state insurance departments. Some states require a special limited license to sell SLI.
Read More →Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most outlandish.
Read More →Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.
Read More →Gary Paxton has served as president and CEO of Dollar Thrifty Automotive Group since October 2003. ARN recently interviewed him about the industry's progress in the airport market.
Read More →This three-step action plan can help your frontline team establish greater rapport with customers so they’re more receptive to optional products and upgrades at the counter and over the phone.
Read More →High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build customer relationships.
Read More →One company, Enterprise Rent-A-Car, has more than 85% market share. But competitors and industry software providers are stepping up efforts to challenge the company's dominance.
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