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NewsAugust 18, 2010

An Auto Rental Customer’s Good Service Story

Exceptional service from contract signing to vehicle return illustrates the possibilities when employees are well-coached in customer service.

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NewsAugust 18, 2010

An Independent RAC Opens in Michigan

In an era of brand name consolidation and store closings, an independent car rental company hangs a shingle in a small local market.

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NewsAugust 18, 2010

Resale Value of 2010 Ford Taurus Jumps 39 Percent

The 2010 Ford Taurus is posting an average 39 percent increase in resale value - or $7,100 - over the 2009 model, according to Ford Motor Company.

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NewsAugust 18, 2010

Dollar Thrifty Expands International Web Sites With CarTrawler

Dollar and Thrifty plan to launch new international Web sites, which feature market-specific products and use country-specific languages and currencies.

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NewsAugust 18, 2010

SEC Approves Hertz and Dollar Thrifty Deal

The Securities and Exchange Commission approved The Hertz Corp.'s registration statement for its proposed acquisition of Dollar Thrifty Automotive Group Inc. DTG will hold a special meeting on Sept. 16 for shareholders to vote on the deal.

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NewsAugust 11, 2010

Man Charged After (Very) Late Rental Return

Police say suspect was caught driving a rental car 18 months after he was supposed to return it.

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NewsAugust 11, 2010

Hertz Offers European Travelers ‘Family Pack’ Discounts

The car rental company is offering a free second driver and discounted child seats to customers who book a minimum five-day rental before Nov. 30, 2010.

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NewsAugust 11, 2010

Average Total Cost of Domestic Car Rental for Business Travelers Remains Flat in June

The average total cost for a business traveler’s domestic car rental in June was flat year-over-year at $217.13, while the average length of rental was 3.06 days.

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NewsAugust 11, 2010

NBTA Study Reveals Best, Worst Travel Taxes in Top 50 U.S. Destinations

The study shows that taxes targeting travel services increase cost by 56 percent. Rental industry says high discriminatory travel taxes deter meetings and harm local economy.

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NewsAugust 11, 2010

Advocacy Groups Petition FTC to Stop Enterprise From Renting Recalled Vehicles

The petition, filed by the Center for Auto Safety, Consumers for Auto Reliability and Safety, and Carol S. Houck, asks the FTC to stop Enterprise and its parent company from renting out unrepaired recalled vehicles to customers.

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