January 2011

Cover Story

2011 Car Rental Show Preview: Riding the Wave of Change

The market is rebounding. Are you poised to take advantage of new opportunities?

Article

How to Identify and Combat Rental Fraud

Do you have the tools to identify which of your customers are trying to defraud you?

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

Article

Synergy Success

Sheryl and Brady Krueger are co-owners of a Hertz Local Edition in Newton, Kan. The rental...

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

Article

Understanding Customer Satisfaction

J.D. POWER AND ASSOCIATES 2010 SATISFACTION STUDY: 
The 2010 North America Rental Car...

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.