More Airport News: New Rental Car Center Opens at Portland International Airport
Austin Airport Travelers Experience Long Lines at Rental Car Facility
With more people traveling in and out of Austin-Bergstrom International Airport, travelers are seeing longer lines at the rental car facility. Recently, airport staff told customers to leave vehicles parked in the return lane so they wouldn’t miss their flights.

With an increase of passengers at Austin-Bergstrom International Airport, airport staff told rental car customers to just leave their vehicles parked in the return lanes.
Photo: Austin-Bergstrom International Airport
With Austin’s rapid growth, Austin-Bergstrom International Airport has been feeling the strain with long lines at TSA and long waits at the rental car companies, according to a report by KUT 90.5 (Austin’s NPR station). Airport officials have said that airlines are adding flights to and from Austin faster than any other U.S. midsized airport.
On Monday morning, March 28, the line to get through security stretched down the terminal, outside the building, and back down the entire length of the terminal, according to the report. The wait for TSA screening was more than 90 minutes for airport passengers.
For travelers trying to return their rental cars, lanes leading to the car rental facility were blocked by abandoned rental vehicles, according to the report. When one rental car stalled on the drop-off curb, airport staff told customers to just leave the keys in the vehicles so they could make their flights. Then more and more car rental customers started leaving their vehicles parked in the return lanes with the keys in them.
“People were honking their horns,” Jeff Gluck, a sports reporter told KUT 90.5. “Nobody could move their cars, so I just left my car with everyone else and was just like, ‘I just hope they check it in eventually.’”
Last year, Austin-Bergstrom International Airport started a $4 billion airport expansion, but it will take several years to be completed.
A March 15 release from the airport said that passenger traffic was up 165.01% compared to the prior year, with 1,097,442 passengers flying during January 2022.
More Rental Operations

Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental
Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)
Read More →
U.S. Business Travel Car Rental Rates Forecast to Rise Up to 2%
Improved fleet supply should limit pricing gains in 2026-27, while insurance, repair costs, and softer residual values continue to pressure rental operations, according to Amex GBT.
Read More →
Sixt Revenue Tops $2.4 Billion in First Half of 2026
Sixt’s first-half revenue surpassed $2.4 billion for the first time as demand outpaced fleet growth, lifting utilization and earnings despite weaker consumer sentiment in North America.
Read More →
In Memoriam: Bobby Klyce, Avis Licensee Legend
The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.
Read More →How to Build Custom Fleet Tools With AI and Vibe Coding [Webinar]
A new Automotive Fleet webinar explores how fleet managers are using AI and vibe coding to automate routine work and create simple operational tools without traditional programming skills.
Read More →
Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027
Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.
Read More →
Avis Cuts Fleet as Summer Demand Trails Expectations
Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.
Read More →
Why Bookings Are Only the Start of the Rental Day
A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.
Read More →
This Is the Oldest Car Rental Advertisement You’ll Ever See
This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.
Read More →
The Desk Upsell Is Costing Operators More Than it Earns
Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.
Read More →
