Auto Rental News
MenuMENU
SearchSEARCH

Austin Airport Travelers Experience Long Lines at Rental Car Facility

With more people traveling in and out of Austin-Bergstrom International Airport, travelers are seeing longer lines at the rental car facility. Recently, airport staff told customers to leave vehicles parked in the return lane so they wouldn’t miss their flights.

March 31, 2022
Austin Airport Travelers Experience Long Lines at Rental Car Facility

With an increase of passengers at Austin-Bergstrom International Airport, airport staff told rental car customers to just leave their vehicles parked in the return lanes.

Photo: Austin-Bergstrom International Airport

2 min to read


With Austin’s rapid growth, Austin-Bergstrom International Airport has been feeling the strain with long lines at TSA and long waits at the rental car companies, according to a report by KUT 90.5 (Austin’s NPR station). Airport officials have said that airlines are adding flights to and from Austin faster than any other U.S. midsized airport.

On Monday morning, March 28, the line to get through security stretched down the terminal, outside the building, and back down the entire length of the terminal, according to the report. The wait for TSA screening was more than 90 minutes for airport passengers.

Ad Loading...

For travelers trying to return their rental cars, lanes leading to the car rental facility were blocked by abandoned rental vehicles, according to the report. When one rental car stalled on the drop-off curb, airport staff told customers to just leave the keys in the vehicles so they could make their flights. Then more and more car rental customers started leaving their vehicles parked in the return lanes with the keys in them.

“People were honking their horns,” Jeff Gluck, a sports reporter told KUT 90.5. “Nobody could move their cars, so I just left my car with everyone else and was just like, ‘I just hope they check it in eventually.’”

Last year, Austin-Bergstrom International Airport started a $4 billion airport expansion, but it will take several years to be completed.

A March 15 release from the airport said that passenger traffic was up 165.01% compared to the prior year, with 1,097,442 passengers flying during January 2022.

More Rental Operations

Globe image with Text: GBTA Business Travel Forecast

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027

Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.

Read More →
Car rental sign with financial graph in background
Rental Operationsby Chris BrownAugust 2, 2026

Avis Cuts Fleet as Summer Demand Trails Expectations

Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.

Read More →
car rental booking engine on computer screen with text: Bookings aren't the whole story
Rental OperationsAugust 1, 2026

Why Bookings Are Only the Start of the Rental Day

A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.

Read More →
Ad Loading...
Rental Operationsby Chris BrownJuly 31, 2026

This Is the Oldest Car Rental Advertisement You’ll Ever See

This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.

Read More →
A counter agent chats with a customer over a rental counter
Rental OperationsJuly 21, 2026

The Desk Upsell Is Costing Operators More Than it Earns

Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.

Read More →
U-Save Mauritius team

U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius

The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.

Read More →
Ad Loading...
Back view of a remote driver in front of a screen delivering a car to a location.

Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030

A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.

Read More →
green and blue bar graphs compare fleet sales June 2025 versus June 2026
Fleet Acquisitionby Martin RomjueJuly 8, 2026

Rental Car Fleet Sales Show Mid-Year Strength

June gains ensured rental fleets closed out the first half of 2026 in positive territory.

Read More →
Close up of a row of white CUVs in the Surprice Mobility fleet at the Milan airport.

Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport

The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.

Read More →
Ad Loading...
Julian Gritsch with an MBA class in a classroom.

Brazilian Executive MBA Targets Growing Domestic Rental Car Industry

Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.

Read More →
Ad Loading...