Auto Rental News
MenuMENU
SearchSEARCH

Austin Airport Travelers Experience Long Lines at Rental Car Facility

With more people traveling in and out of Austin-Bergstrom International Airport, travelers are seeing longer lines at the rental car facility. Recently, airport staff told customers to leave vehicles parked in the return lane so they wouldn’t miss their flights.

March 31, 2022
Austin Airport Travelers Experience Long Lines at Rental Car Facility

With an increase of passengers at Austin-Bergstrom International Airport, airport staff told rental car customers to just leave their vehicles parked in the return lanes.

Photo: Austin-Bergstrom International Airport

2 min to read


With Austin’s rapid growth, Austin-Bergstrom International Airport has been feeling the strain with long lines at TSA and long waits at the rental car companies, according to a report by KUT 90.5 (Austin’s NPR station). Airport officials have said that airlines are adding flights to and from Austin faster than any other U.S. midsized airport.

On Monday morning, March 28, the line to get through security stretched down the terminal, outside the building, and back down the entire length of the terminal, according to the report. The wait for TSA screening was more than 90 minutes for airport passengers.

Ad Loading...

For travelers trying to return their rental cars, lanes leading to the car rental facility were blocked by abandoned rental vehicles, according to the report. When one rental car stalled on the drop-off curb, airport staff told customers to just leave the keys in the vehicles so they could make their flights. Then more and more car rental customers started leaving their vehicles parked in the return lanes with the keys in them.

“People were honking their horns,” Jeff Gluck, a sports reporter told KUT 90.5. “Nobody could move their cars, so I just left my car with everyone else and was just like, ‘I just hope they check it in eventually.’”

Last year, Austin-Bergstrom International Airport started a $4 billion airport expansion, but it will take several years to be completed.

A March 15 release from the airport said that passenger traffic was up 165.01% compared to the prior year, with 1,097,442 passengers flying during January 2022.

More Rental Operations

display of Turo's FSD homepage
Rental Operations•by Chris Brown•October 28, 2026

Turo and Tesla Take the Next Step Toward Autonomous Car Rentals

The partnership brings Tesla's Full Self-Driving (Supervised) technology into the rental experience, offering a glimpse of how increasingly automated vehicles could change car rental.

Read More →
Two identical rental cars, two different prices
Rental Operations•Cover Story•October 26, 2026

How Rental Operators Can Navigate Personalized Pricing Rules

As regulators scrutinize the use of customer data in pricing, rental operators need to know whether they can explain why one renter pays more than another.

Read More →
a laptop shows different connectivity paths for car rental supply
Rental Operations•October 23, 2026

Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars

As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.

Read More →
Ad Loading...
thumbnail of title and photo of Joel Price and Chris Brown
Rental Operations•by Chris Brown•October 20, 2026

How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?

With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.

Read More →
thumbnail what does it take to succeed in b2b rentals
Rental Operations•by Chris Brown•October 12, 2026

What Does It Take to Succeed in B2B Rentals?

The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.

Read More →
Photo of Ana Laborde and world map
Rental Operations•by Chris Brown•October 12, 2026

NPR Builds on International Partnerships to Grow Rental Bookings

With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.

Read More →
Ad Loading...
Rental car agent shows woman her choice of rental car
Rental Operations•by Chris Brown•October 7, 2026

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study

While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.

Read More →
an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Ad Loading...
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
Ad Loading...