Auto Rental News Magazine

Subscribe | Digital Edition

Car Rental Show Event

May 13-15, 2026 | Grapevine, Tx

MENU

Avis Gets Winning Score in Customer Loyalty Survey

Avis Rent A Car has captured the top industry prize in the third annual Brand Keys 2000 Customer Loyalty Awards, marking the second straight year that Avis has led the rental car field.Avis rece...

by Staff

February 28, 2001

1 min to read

Avis Rent A Car has captured the top industry prize in the third annual Brand Keys 2000 Customer Loyalty Awards, marking the second straight year that Avis has led the rental car field.

Avis received the highest number of points for customer loyalty among all 129 companies surveyed by Brand Keys in 24 industry categories. In the rental car category, Avis outranked its competitors by a wide margin, scoring 119 points out of 120. Enterprise placed second with a score of 113, while Hertz ranked third with 111 points.

Topics:Rental Operations

More Rental Operations

Photos of CEOs Colm Brady and Francois Kruger on a blue background and above a headline.

Telematics•by News/Media Release•May 22, 2026

RentalMatics, GeoInt Partner On Rental Car Speed Tracking Tech

Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.

NextPass 407 ETR

Rental Operations•by News/Media Release•May 20, 2026

NextPass Expands Toll Payment Service to Highway In Toronto

Fleets and consumer can use a transponder-less option when traveling between Canada and the U.S.

A black Jeep is displayed at the Zubie-Bosch-TSD exhibit during the International Car Rental Show.

Rental Software•by News/Media Release•May 19, 2026

Zubie, PurCo Integrate Rental Damage Detection With Telematics

The combination brings actionable vehicle insights into PurCo’s PurInspect platform, improving damage detection and operational efficiency for rental fleets.

50 states map showing LOR rates for each state with different shades of light to dark green

Rental Operations•by News/Media Release•May 7, 2026

U.S. Length Of Rental (LOR) Declines Slightly in Q1 2026

LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Rental Operations•by News/Media Release•May 6, 2026

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

A tech collage of electronic devices against a computer chip blueprint map.

Rental Operations•May 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

A tech collage of electronic devices against a computer chip blueprint map.

Rental Operations•May 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Rental Operations•by News/Media Release•April 30, 2026

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

A raging brushfire in the countryside.

Rental Operations•by Martin Romjue•April 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue

Rental Operations•by Martin Romjue•April 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.