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Europcar Accused of Overcharging Customers for Repairs

Europcar has been accused of overcharging its customers 30 million euros for damaging vehicles.

by Staff
July 25, 2017
Europcar Accused of Overcharging Customers for Repairs

Photo courtesy of Europcar

1 min to read


Photo courtesy of Europcar

Europcar has been accused of overcharging its customers 30 million euros for damaging vehicles, according to a report by The Times.

Europcar admitted to the issue after Trading Standards started an investigation last month into allegations of fraudulent costs, says the report.

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The company is accused of breaching consumer law by inflating the cost of repairs by up to 300% to increase profits, according to the report.

“On the basis of our own preliminary review, our view is that the implications of the investigation will be somewhere in the region of 30 million euros, and we will communicate as appropriate as matters develop,” Europcar UK said in a statement. “We are fully cooperating with the authorities.”

Click here for the full Times report.

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