Hertz has started using electronic rental agreements and has expanded its eReceipt and Express Return service. The services will be available at all U.S. Hertz, Dollar, and Thrifty corporate locations by the end of this year.
by Staff
November 22, 2016
Photo via The Hertz Corp.
2 min to read
Photo via The Hertz Corp.
Hertz has introduced electronic rental agreements and expanded its eReceipt and Express Return service to all customers at its U.S. corporate-owned locations.
Additionally, customers now have the option to receive their rental terms and conditions and important Hertz contact information — including roadside assistance numbers — via email for easier access, according to the company.
Ad Loading...
Hertz Global’s brands Dollar Rent A Car and Thrifty Car Rental are also offering electronic rental agreements and eReceipts to customers. The services will be available at all Hertz, Dollar, and Thrifty U.S. corporate locations by the end of this year and will begin rolling out to other countries in 2017.
"We know our customers — especially holiday travelers — want to get on their way quickly," says Alex Marren, Hertz’s executive vice president of North American Rent A Car Operations. "By giving our customers the option to receive their rental information electronically, including their receipt, we're making the pick-up and return experience faster and more streamlined. It also enables customers to access these documents instantly from anywhere, anytime."
Customers can take advantage of these new services by providing an email address at the time of booking. A Hertz representative will verify the email address at the time of pick up and return. For customers who do not want to wait for an attendant to check out their car, they can now use Hertz's eReceipt and Express Return Service and simply leave the keys in the car and go at select locations, according to the company.
Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.
The combination brings actionable vehicle insights into PurCo’s PurInspect platform, improving damage detection and operational efficiency for rental fleets.
LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.
West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.