Hertz Measures Influence of Social Media Usage on Rental Purchases
The ‘Hertz Path to Purchase Study’ assessed the online behavior of customers when making a purchase, and found that users who were involved in social conversations about the brand, its competitors, car rental and/or travel at the beginning of the purchase process were twice as likely to visit the Hertz website, among other behaviors.
The Hertz Corp . released the results of the “Hertz Path to Purchase Study,” in which one key finding revealed that by sharing or clicking on shared links about Hertz, its competitors, car rental and/or travel, increased the user’s likelihood to make a purchase by 30% compared to users who did not engage in these social conversations.
According to a May 31 announcement, the survey — conducted by its media communications agency, OMD, and an online sharing platform, ShareThis — examined Hertz customers’ pre-purchase behaviors including content viewing, searching and site visitation in order to determine the impact of social behaviors.
The study found that users who were involved in social activity from the beginning of the purchase process were four times as likely to search for car rental terms and twice as likely to visit the Hertz website.
Timely targeting was also vital to the final purchase as the study showed that if a brand reaches out to a customer in the earlier stages, then it will be able to provide direct messages to help the customer farther into the purchase.
The study is based off 11.5 million users and 3.2 million travel category URLs.
“Examining the value and purchasing implications of 'sharing' is important to us, and the study will help identify how Hertz can most effectively connect with customers at the most relevant touch points,” Hertz Chairman and CEO Mark P. Frissora said.
More Rental Operations

How Better Cleaning Processes Improve Rental Fleet Efficiency
A consistent approach to vehicle cleaning helps rental operators reduce turnaround delays and return vehicles to service without compromising cleanliness.
Read More →
Clean on Paper: Red Flags in Exotic Car Rental Verification
A suspicious $45,000 Lamborghini booking reveals the strengths and limitations of renter verification, from forged insurance documents to coverage gaps and unauthorized drivers. (Part 2 of 3)
Read More →
Turo and Tesla Take the Next Step Toward Autonomous Car Rentals
The partnership brings Tesla's Full Self-Driving (Supervised) technology into the rental experience, offering a glimpse of how increasingly automated vehicles could change car rental.
Read More →
How Rental Operators Can Navigate Personalized Pricing Rules
As regulators scrutinize the use of customer data in pricing, rental operators need to know whether they can explain why one renter pays more than another.
Read More →
Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
