Hertz Measures Influence of Social Media Usage on Rental Purchases
The ‘Hertz Path to Purchase Study’ assessed the online behavior of customers when making a purchase, and found that users who were involved in social conversations about the brand, its competitors, car rental and/or travel at the beginning of the purchase process were twice as likely to visit the Hertz website, among other behaviors.
The Hertz Corp . released the results of the “Hertz Path to Purchase Study,” in which one key finding revealed that by sharing or clicking on shared links about Hertz, its competitors, car rental and/or travel, increased the user’s likelihood to make a purchase by 30% compared to users who did not engage in these social conversations.
According to a May 31 announcement, the survey — conducted by its media communications agency, OMD, and an online sharing platform, ShareThis — examined Hertz customers’ pre-purchase behaviors including content viewing, searching and site visitation in order to determine the impact of social behaviors.
The study found that users who were involved in social activity from the beginning of the purchase process were four times as likely to search for car rental terms and twice as likely to visit the Hertz website.
Timely targeting was also vital to the final purchase as the study showed that if a brand reaches out to a customer in the earlier stages, then it will be able to provide direct messages to help the customer farther into the purchase.
The study is based off 11.5 million users and 3.2 million travel category URLs.
“Examining the value and purchasing implications of 'sharing' is important to us, and the study will help identify how Hertz can most effectively connect with customers at the most relevant touch points,” Hertz Chairman and CEO Mark P. Frissora said.
More Rental Operations

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027
Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.
Read More →
Avis Cuts Fleet as Summer Demand Trails Expectations
Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.
Read More →
Why Bookings Are Only the Start of the Rental Day
A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.
Read More →
This Is the Oldest Car Rental Advertisement You’ll Ever See
This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.
Read More →
The Desk Upsell Is Costing Operators More Than it Earns
Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.
Read More →
U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius
The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.
Read More →
Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030
A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.
Read More →
Rental Car Fleet Sales Show Mid-Year Strength
June gains ensured rental fleets closed out the first half of 2026 in positive territory.
Read More →
Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport
The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.
Read More →
Brazilian Executive MBA Targets Growing Domestic Rental Car Industry
Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.
Read More →
