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How Avis Budget Is Using Social Media

In the U.K., a service rewards users when they check into locations by linking their Topguest account to their Facebook Places and Foursquare accounts.

by Staff
December 15, 2010
2 min to read


Avis is increasing its social media efforts in the United Kingdom by adding a loyalty program for customers who check in to Avis depots using geolocation technology, according to Silicon.com.

Avis has begun working with Topguest, a service that rewards users when they check into locations by creating a Topguest account and linking it to their Facebook Places and Foursquare accounts. Users then receive a discount voucher code via the Topguest service when they check in at Avis locations.

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Avis has used social networking technologies for several years. The wetryharder.co.uk blog, launched more than four years ago, is a place for customers and Avis staff to discuss positive and negative issues that have come up when people have rented vehicles.

Eighteen months ago, the company added a Twitter feed that acts as a bulletin board and publicizes offers and blog posts. The feed now has about 2,000 followers.

Avis added a Facebook page in August. Called Living for the Weekend, the page focuses on boosting weekend car rentals. The page includes links to a 5 percent discount for car rentals.

Avis customers using Topguest currently receive a 10 percent discount on their next vehicle rental, but the reward scheme will be expanded to more sophisticated offers early next year.

Other potential incentives include discounts on additional items¾such as sat-nav units¾ car upgrades on the day of rental or free additional drivers.

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Avis might eventually be able to create special offers tailored to particular rental locations.

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