Lawsuit Addresses Auto Renters’ Credit Card Charges for Toll Road Use
Complaint states that all Hertz renters are automatically enrolled in the PlatePass program without notice.
A man is suing The Hertz Corp. in a lawsuit that could resolve the question of whether renters' credit cards can be charged, without their consent, for toll road use, according to theNewspaper.com.
In a federal lawsuit, North Carolina resident Dwight Simonson is suing Hertz for allowing the photo enforcement firm American Traffic Solutions (ATS) to place charges on the credit cards of customers without their consent.
Simonson had rented a Hertz automobile in Orlando, Florida in 2009 and was later billed $10.75 by ATS for a 75 cent toll. Since 2005, Hertz and ATS have operated a program called PlatePass. The program allows renters to use toll roads with a built-in payment system. But Simonson says the program is intended to defraud renters, and travelers have stated the automatic billing for various forms of traffic fines can be excessive.
Simonson complains that all Hertz renters are automatically enrolled in the PlatePass program without notice. Automatic service fees can be $2.50 to $3 per day, even on days they do not use any toll roads. Customers only see the credit card charges after they return their rental car.
The suit alleges breach of contract, violation of the New Jersey Consumer Fraud Act, and "unjust enrichment to stop defendants from continuing on their unlawful course of conduct and to recover for ascertainable monetary losses defendants have caused to him and class members."
PlatePass is never specifically identified on the standard agreement that Hertz renters sign. The agreement does not mention that the fees are automatically imposed even when the service is not used. The agreement specifies fees and taxes including a $7.49 per gallon charge for gasoline if the vehicle is not returned with a full tank. No such amounts are given for the ATS administrative fees.
Had he known of the charges, Simonson said he would not have rented from Hertz.
ATS spokesman Charles Territo noted that signs at the Hertz counter and window stickers in the vehicle further clarify the terms and conditions that apply to the program.
More Rental Operations

Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030
A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.
Read More →
Rental Car Fleet Sales Show Mid-Year Strength
June gains ensured rental fleets closed out the first half of 2026 in positive territory.
Read More →
Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport
The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.
Read More →
Brazilian Executive MBA Targets Growing Domestic Rental Car Industry
Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.
Read More →
Green Motion Expands Into Japan With Master Franchise Agreement
Japan's tourism industry, business travel market, and demand for vehicle rental services are reasons the country represents an important market for the company.
Read More →
ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future
The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.
Read More →
World Cup Travel Data Shows Longer Car Rentals and More One-Ways
A recent analysis of FIFA bookings found varied demand patterns that influenced rental car pricing.
Read More →
A Leveling Force: AI Morphs Into A Rental Car Profit-Seeker
Revenue managers can’t match the emerging AI tools gobbling lots of data that could counter the competitive race to the rate bottom.
Read More →Stop Losing Money On Rental Tolls
Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.
Read More →
Rethink The Future To Avert A Race To The Bottom
Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.
Read More →
