New Jersey Rental Agency Fined $80K for Violating Consumer Fraud Act
Prosecutors allege the discount car rental company engaged in "shady tactics" to rip off customers.

Drivo Rent-A-Car has agreed to pay $80,000 to resolve consumer complaints.
Photo via Pixabay.
Drivo Rent-A-Car, which operates locations at Newark and John F. Kennedy airports, has agreed to pay $80,000 in fines to resolve consumer complaints, Patch New Jersey reports.
Prosecutors allege the discount car rental company engaged in "shady tactics" to rip off customers. The accusations include:
inaccurately disclosing all charges a consumer would have to pay if a rental vehicle was damaged
altering vehicle inspection records to falsely imply customers acknowledged damage to rental vehicles
falsifying accident or incident reports
billing mulitple consumers for the same damage to the same rental vehicle
failing to disclose existing damage on a rental vehicle
posting misleading online advertisements
failing to honor rental rates agreed upon through online reservations
The rental agency has also agreed to change its policies and practices, including:
not posting misleading advertisements
maintaining uniform policies for the sale of rental vehicle insurance and additional merchandise
accurately disclosing all charges a consumer will be required to pay if a rental vehicle is damaged
reporting all pre-existing damage to consumers for acknowledgement and signature at check-out
ensuring customers have the opportunity to inspect their rental vehicle prior to their departure
notifying consumers in writing of any identified damage to the rental vehicle that occurred during the rental period
providing additional training to managers and employees on the check-out and check-in procedures of rental vehicles, as well as the sale of related services or products
More Legal & Legislative

Federal Appeals Court Upholds Colorado’s $3 Rental Car Fee
In a case brought by the American Car Rental Association on behalf of the rental industry, the 10th Circuit ruled that Colorado’s congestion impact fee falls on renters — not rental companies — and can remain in effect.
Read More →
ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future
The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.
Read More →
Government Affairs Executive Wins Leading Rental Car Industry Award
Robert Muhs started in the car rental industry with Avis Budget Group two years before the first International Car Rental Show.
Read More →
Using AI To Find Rental Car Damage
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
Read More →
Bandit Towing A Tough Road For Car Rental Companies
Operators often must spend far too much time and resources trying to recoup rental cars towed away and held hostage to outrageously high fees.
Read More →
Bandit Towing A Tough Road For Car Rental Companies
Operators often must spend far too much time and resources trying to recoup rental cars towed away and held hostage to outrageously high fees.
Read More →
ACRA: Spurring Car Rental Industry Success
The American Car Rental Association scored more access and influence in 2025 as it grows its services for car rental operators.
Read More →
AVOA Partners with AALA and NLC
The American Vehicle Owners Alliance (AVOA) recently announced its partnership with the American Automotive Leasing Association (AALA) and the National League of Cities (NLC).
Read More →
ACRA Takes Bold Strides On Capitol Hill
The American Car Rental Association’s annual legislative and lobbying event upped the face time with and access to members of Congress.
Read More →
Rental Car Leader Engages With Primary Industry Causes
Q&A Interview: Federal contracting, EV charging infrastructure, stolen vehicles, and policy advocacy drive an agenda for Carlos Bazan-Canabal that stretches beyond his car rental executive post.
Read More →
