Auto Rental News
MenuMENU
SearchSEARCH

New Zealand Rental Car Companies Fined for Bogus Charges

Among the violations were credit-card charges relating to repairs for damage that either had not happened or had been exaggerated.

by Staff
September 8, 2010
1 min to read


After charging tourists for vehicle repairs that never occurred or were exaggerated, two New Zealand rental car companies have been fined, according to Stuff.

Fines of $36,500 were imposed in February on Euro Car Rental NZ Ltd and Affinity Car Rentals NZ Ltd of Christchurch, New Zealand and their shareholders and directors in the Christchurch District Court in February. They had earlier pleaded guilty to 18 representative charges of breaching the Fair Trading Act.

Ad Loading...

After complaints from customers, a Commerce Commission investigation of the two firms last year found Euro Car credit-card charges relating to repairs for damage that either had not happened or had been exaggerated. Some customers were also charged extras, such as administration and off-road fees, which were not covered in the rental agreements.

Others said they had booked late-model cars, but were given cars up to eight years old.

Judge Jane Farish said the offending was mostly directed at overseas tourists.

The judge ordered Euro Car Rental to pay a $20,000 fine and $3,725 in reparation to affected customers. Affinity Car Rentals was fined $1,500 and ordered to pay reparation of $2,025. Kylee Harris, director for the companies, was fined $10,000, while her husband was fined $5,000. They were also ordered to each pay $600 in solicitors' fees and $130 in court costs.

More Rental Operations

A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
Ad Loading...
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
Ad Loading...
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
A rental car between two placards showing a symbolic revenue increase from $300 to $1600.

New Consulting Company Ready To Boost Point-of-Sale Revenue

Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.

Read More →
Ad Loading...
Martin Romjue stands at conference stage podium close to a dangling, glistening chandelier.
Rental Operationsby StaffApril 15, 2026

Meet The (Semi-New) ARN Editor

Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.

Read More →
Ad Loading...