RelayRides Updates Website, Requires Renters to Replace Gas
Peer-to-peer car-sharing company announced that gas will no longer be included in the reservation price starting Jan. 16.
Peer-to-peer car-sharing company RelayRides announced in a member newsletter several policy updates with the new year, including a gas policy in which renters must replace gas used during the reservation.
For the new gas policy, gas will no longer be included in the reservation price starting Jan. 16. Renters must instead return the car with "about the same amount of gas as when they started the reservation." The company said that owners should always keep the car with at least a quarter tank of gas, though leaving a full tank is recommended.
Another new policy involves accident and damage reporting. The policy re-establishes how to report damage effectively. New damage, including any scrape, dent, or tear greater than one inch, must be reported before the customer starts the reservation, so customers are encouraged to build in time to their reservation process to walk around the car. Customers may be held responsible for any damage they do not report.
RelayRides is also working to enhance its "Ratings & Reviews" feature. The company is adding the ability for a renter to rate each trip on several dimensions, such as cleanliness of car and ease of use. RelayRides will aggregate the ratings and display it on the car page, so renters can match their needs more specifically.
The company also announced simplified pricing and weekly rates that will also be effective Jan. 16. To simplify pricing, the company will remove the weekend premiums, so a renter will be able to better understand the pricing for each car.
In addition to setting hourly and daily rates, RelayRides has added the ability for owners to optionally set weekly rates if a car owner takes a trip or doesn't mind the car being rented for extended periods of time.
Other updates include a "Dedicated Parking Search" or the ability to contact the owner, in which each car page will include a "Contact Owner" button that allows the customer to send an e-mail to the owner, in case something was left in the vehicle or if they want to find out more about a vehicle or trip-specific issues.
More Rental Operations
Stop Losing Money On Rental Tolls
Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.
Read More →
Rethink The Future To Avert A Race To The Bottom
Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.
Read More →
DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators
Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.
Read More →
Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk
Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.
Read More →
Green Motion And U-Save Open Rental Operations In Guatemala
The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.
Read More →
U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion
The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.
Read More →
Rental Fleet Sales Skating Just Above 2025 Levels
The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.
Read More →Grow Your Rental Business Beyond Cars
Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.
Read More →
Using AI to Create Clarity, Not Conflict, in Rental Car Damage
Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.
Read More →
Get Ready To Roll: No Stopping Self-Driving Rental Cars
The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.
Read More →
