Auto Rental News
MenuMENU
SearchSEARCH

RelayRides Updates Website, Requires Renters to Replace Gas

Peer-to-peer car-sharing company announced that gas will no longer be included in the reservation price starting Jan. 16.

by Staff
January 11, 2012
2 min to read


Peer-to-peer car-sharing company RelayRides announced in a member newsletter several policy updates with the new year, including a gas policy in which renters must replace gas used during the reservation.

For the new gas policy, gas will no longer be included in the reservation price starting Jan. 16. Renters must instead return the car with "about the same amount of gas as when they started the reservation." The company said that owners should always keep the car with at least a quarter tank of gas, though leaving a full tank is recommended.

Ad Loading...

Another new policy involves accident and damage reporting. The policy re-establishes how to report damage effectively. New damage, including any scrape, dent, or tear greater than one inch, must be reported before the customer starts the reservation, so customers are encouraged to build in time to their reservation process to walk around the car. Customers may be held responsible for any damage they do not report.

RelayRides is also working to enhance its "Ratings & Reviews" feature. The company is adding the ability for a renter to rate each trip on several dimensions, such as cleanliness of car and ease of use. RelayRides will aggregate the ratings and display it on the car page, so renters can match their needs more specifically.

The company also announced simplified pricing and weekly rates that will also be effective Jan. 16. To simplify pricing, the company will remove the weekend premiums, so a renter will be able to better understand the pricing for each car.

In addition to setting hourly and daily rates, RelayRides has added the ability for owners to optionally set weekly rates if a car owner takes a trip or doesn't mind the car being rented for extended periods of time.

Other updates include a "Dedicated Parking Search" or the ability to contact the owner, in which each car page will include a "Contact Owner" button that allows the customer to send an e-mail to the owner, in case something was left in the vehicle or if they want to find out more about a vehicle or trip-specific issues.

More Rental Operations

Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Ad Loading...
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
An airplane parked at a gate next to large headline and bullet points about study highlights.

U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion

The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.

Read More →
Ad Loading...
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Fleet Acquisitionby Martin RomjueJune 3, 2026

Rental Fleet Sales Skating Just Above 2025 Levels

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →
Interviewer Martin Romjue and guest Ryan Kerzner on both sides of a title page with large lettering.
Rental Operationsby Martin RomjueJune 3, 2026

Grow Your Rental Business Beyond Cars

Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.

Read More →
An AI-imaging tunnel instantly scans a car for damages at Wenn's location in Lithuania.
Rental OperationsJune 2, 2026

Using AI to Create Clarity, Not Conflict, in Rental Car Damage

Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.

Read More →
Ad Loading...
Close up of a high-tech vehicle console with a remote key.
Rental OperationsJune 1, 2026

Get Ready To Roll: No Stopping Self-Driving Rental Cars

The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.

Read More →
Ad Loading...