Auto Rental News
MenuMENU
SearchSEARCH

Zipcar Uses Facial Recognition for Instant Membership

Zipcar’s "selfie software" will verify a member by matching a driver’s license with facial recognition technology. Through the mobile app, members can now sign up, join, and drive a Zipcar without needing a Zipcard.

by Staff
August 2, 2016
Zipcar Uses Facial Recognition for Instant Membership

A Zipcar customer uses the mobile app to locate a vehicle. Photo courtesy of Zipcar.

2 min to read


A Zipcar customer uses the mobile app to locate a vehicle. Photo courtesy of Zipcar.

Zipcar has launched new features that enable prospective members to sign up, join, and drive a vehicle directly through the Zipcar mobile app.

New members who join Zipcar through the mobile app will be verified by matching their valid driver's license with facial recognition technology or "selfie software." A near-instant membership approval process will enable the member to unlock a vehicle in minutes using only their smartphone, according to Zipcar.

Ad Loading...

"At Zipcar, we know that consumers decide to join our service for a variety of reasons,” said Andrew Daley, Zipcar’s vice president of marketing. “Often it is thoroughly planned, but other times members want access instantly when they hit an unexpected need — like having to buy large furniture without a car or to get somewhere that transit doesn't reach. The ability to join and drive right through one's phone in a matter of minutes furthers our goal of providing members with access to simple and convenient mobility."

Up until this point, Zipcar has exclusively utilized RFID-enabled Zipcards for members to access a reserved vehicle. Members who join through the app will now be able use their mobile device to unlock and lock a Zipcar, eliminating the need to wait for a Zipcard to arrive in the mail or pick it up at a local Zipcar office. Zipcar will continue to support Zipcards for the foreseeable future, according to the company.

New members who join through Zipcar's mobile app will be prompted to take a photo of their valid license as well as a "selfie" to authenticate the application, according to the company. The facial recognition software requires users to blink while taking a photo of themselves to ensure that Zipcar is matching the license to its owner. Once a member has been approved, he or she can instantly reserve a Zipcar vehicle.


More Rental Operations

a laptop shows different connectivity paths for car rental supply
Rental Operations•October 23, 2026

Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars

As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.

Read More →
thumbnail of title and photo of Joel Price and Chris Brown
Rental Operations•by Chris Brown•October 20, 2026

How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?

With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.

Read More →
thumbnail what does it take to succeed in b2b rentals
Rental Operations•by Chris Brown•October 12, 2026

What Does It Take to Succeed in B2B Rentals?

The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.

Read More →
Ad Loading...
Photo of Ana Laborde and world map
Rental Operations•by Chris Brown•October 12, 2026

NPR Builds on International Partnerships to Grow Rental Bookings

With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.

Read More →
Rental car agent shows woman her choice of rental car
Rental Operations•by Chris Brown•October 7, 2026

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study

While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.

Read More →
an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
Ad Loading...
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
hand holding phone and Turo logo
Rental Operations•by Staff•September 21, 2026

Turo to Launch Vehicle Delivery Service

Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.

Read More →
Ad Loading...
plane, palm trees, car rental sign
Rental Operations•by Chris Brown•September 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Ad Loading...