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In the 2012 awards recognizing companies with highly rated customer service in South Africa, First Car Rental took the No. 1 spot for the car rental category, followed by Europcar.
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Four franchise and independent operators share their best practices on preparing and managing operations when events travel to their cities.
Read More →The luxury car rental company launched operations in Destin, Florida on Feb. 28.
Read More →Since Avis Budget Group launched its Customer Experience Owners (C.E.O.) program in 2011, the company has recognized more than 1,000 employees for providing notable service to customers.
Read More →Three questions are included in this round of the Car Rental Q&A: What are the basics of a good sales associate incentive plan; how do we obtain more business from our local dealerships; and how can I improve my margins through new incremental products?
Read More →The 2012 Independent Travel Website Satisfaction Report finds that consumers visiting independent travel websites most often book flight reservations (61%), followed by hotels (57%), rental cars (28%) and vacation packages (16%). Among these options, consumers who book a rental car rank the second highest in the overall purchase experience satisfaction ratings.
Read More →In the 2012 J.D. Power and Associates Rental Car Customer Satisfaction survey, the industry as a whole has seen an increase in satisfaction for the third consecutive year.
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Photos by Joanne Tucker, associate editor for Auto Rental News At the first-ever Auto Rental Summit, car rental managers, executives and employees at companies across the globe convened for this two-day training and education conference designed to improve customer service and enhance revenue of car rental operations. In addition to the event, winners of the Auto Rental News Professional of the Year awards were announced. The awards were sponsored by American Express. The event was held in Hollywood Beach, Fla. on Oct 29-30. If there are any name misspellings or questions regarding the photo gallery please email Joanne Tucker at joanne.tucker@bobit.com.
Read More →Customers were angered by anti-Obama stickers that were put on the Thrifty Car Rental vehicles by a licensee operator at the Buffalo Niagara Airport.
Read More →The company will be adding 235 new positions in Budapest, Hungary as it attempts to integrate its operations within Europe following the acquisition of Avis Europe plc.
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