MENU
SEARCHSince Avis Budget Group launched its Customer Experience Owners (C.E.O.) program in 2011, the company has recognized more than 1,000 employees for providing notable service to customers.
Avis Budget Group Inc. reported Feb. 27 the company’s Company Experience Owners (C.E.O.) program has recognized more than 1,000 employees as Customer Experience Owners (C.E.O.s) for their customer service experiences.
The C.E.O. program was introduced in North America in 2011 to highlight the achievements of employees who have been praised by Avis Car Rental, Budget Car Rental and Budget Truck Rental customers for providing notable service.
C.E.O.s range from customer service representatives, rental sales associates, service agents, vehicle dispatchers and managers.
Avis Budget Group's C.E.O. program is part of the company's "Customer Led, Service Driven" initiative to helps ensure that team members meet or exceed the needs, wants and preferences of Avis and Budget customers.
Related news: Auto Rental News Announces 2012 Professional of the Year Award Winners
The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.
Read More →
West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.
Read More →
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
Read More →
A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.
Read More →
The integrated business model combines each operator’s local expertise with international standards to boost sales.
Read More →
The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.
Read More →
Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.
Read More →
Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.
Read More →
