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Learn how to get your staff to understand their responsibility in helping to prevent theft, and also get some quick tips on how to set your operations apart from local competitors.
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ACE Rent A Car ranked the highest in satisfying its rental car customers.
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Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?
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In this exclusive webinar, learn about how your customers perceive your business. Sponsored by Auto Rental News and Frontline Performance Group, feedback from customers and sales associates on the rental process — what works and what doesn't — will be revealed Oct. 6.
Read More →Last year, Priceline.com brokered more than 15 million rental days to the global car and truck rental industry. Are you increasing your share?
Read More →The company was named at the top of the list by Brand Keys Customer Loyalty Engagement Index for the 12th consecutive year.
Read More →J.D. Power recently released a cross-industry report titled, “Achieving Excellence in Customer Service” that names 40 companies as 2011 Customer Service Champions.
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Proper language during the rental process will increase sales conversions, lower customer complaints and boost the confidence of your frontline sales team.
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J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
Read More →Stuart Greif, vice president of travel practice at J.D. Power and Associates, said satisfaction levels indicate that the industry is back on the road.
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