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Enterprise ranks highest in customer satisfaction among rental car companies for a seventh consecutive year, according to the J.D. Power and Associates 2010 North America Rental Car Satisfaction Study.
Read More →Understand why customers get angry and empower your frontline associates and managers with techniques to manage them.
Read More →"Hertz gathers an amazing amount of customer insight daily, including thousands of comments from Web surveys, emails and text messages. We wanted to leverage this insight at both the strategic level and the local level to drive operational improvements," said Joe Eckroth, chief information officer, the Hertz Corporation.
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The mobile office is changing the way operators conduct business as Web-based software and affordable hardware — such as laptops, portable printers and smart phones — bring flexibility to their rental operations.
Read More →Exceptional service from contract signing to vehicle return illustrates the possibilities when employees are well-coached in customer service.
Read More →eConcierge will create a personalized Web site for Discount customers, who make online reservations, based upon their trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.
Read More →When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
Read More →National Car Rental’s campaign reflects the changes that have taken place as a result of new management after Enterprise Holdings purchased it in 2007. “This print initiative is part of a comprehensive effort to demonstrate to potential corporate accounts the ever-improving National brand under new ownership,” says Pat Farrell, vice president of marketing and communications for Enterprise Holdings.
Read More →Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.
Read More →The company will install its vehicle delivery system in Las Vegas, Oakland, Phoenix, San Diego, San Francisco, San Jose and Seattle.
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