Auto Rental News
MenuMENU
SearchSEARCH

Discount Car and Truck Rentals Offers eConcierge Program

eConcierge will create a personalized Web site for Discount customers, who make online reservations, based upon their trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.

by Staff
July 7, 2010
2 min to read


Discount Car and Truck Rentals, the largest Canadian-owned car and truck rental provider, has joined direct marketing, print and fulfillment company, Contac Services Inc.'s, roster of eConcierge clients.

"The eConcierge platform allows us to engage and interact with our customers from the instant they make a reservation to the moment they return," said Herb Singer, president and founder of Discount Car and Truck Rentals. "The program offers added value and convenience by providing our customers with an enriched experience not currently found in the car rental industry."

Ad Loading...

For every Discount customer that reserves a vehicle online, eConcierge will create a personalized Web site based upon his or her trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.

In addition, eConcierge offers the convenience of booking accommodations, entertainment, travel insurance and restaurant reservations online. Customers also have access to a line of travel merchandise and accessories.

Fully integrated with social networking sites such as Twitter and Facebook, eConcierge encourages customers to return frequently to their PURL and upload photos, create personalized photo albums, and share their experiences on social networks.

"We're thrilled the eConcierge platform has been adopted by Discount Car and Truck Rentals," says Contac's President and CEO, Riaz Pisani. "It represents a breakthrough for the Canadian vehicle rental market and offers unique marketing and customer retention solutions for this industry."

The Discount eConcierge platform is launching in more than 300 locations across Canada.

More Rental Operations

plane, palm trees, car rental sign
Rental Operationsby Chris BrownSeptember 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Team members of U-Save's new franchise
Rental Operationsby StaffSeptember 15, 2026

U-Save Continues Dominican Republic Expansion with Launch in Punta Cana

The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.

Read More →
A traveler searches for rental cars with an AI bot
Rental OperationsSeptember 14, 2026

When AI Books the Rental Car, Who Controls the Sale?

As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)

Read More →
Ad Loading...
map of europe and summer car rental rates
Rental OperationsSeptember 11, 2026

European Booked Car Rental Rates Fell 5%, Results Varied by Country

Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.

Read More →
thumbnail of Chris Brown and Mike DeLorenzo with title Time to Rethink Rental Categories?
Rental Operationsby Chris BrownSeptember 8, 2026

Is It Time to Rethink Rental Categories?

As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.

Read More →
Woman receiving car rental rates on computer from AI agent
Rental OperationsSeptember 1, 2026

Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental

Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)

Read More →
Ad Loading...
map of globe with regional corporate car rental rates
Rental Operationsby StaffAugust 25, 2026

U.S. Business Travel Car Rental Rates Forecast to Rise Up to 2%

Improved fleet supply should limit pricing gains in 2026-27, while insurance, repair costs, and softer residual values continue to pressure rental operations, according to Amex GBT.

Read More →
Sixt H1 financial results
Rental Operationsby StaffAugust 14, 2026

Sixt Revenue Tops $2.4 Billion in First Half of 2026

Sixt’s first-half revenue surpassed $2.4 billion for the first time as demand outpaced fleet growth, lifting utilization and earnings despite weaker consumer sentiment in North America.

Read More →
Bobby Klyce in memoriam image
Rental Operationsby Chris BrownAugust 13, 2026

In Memoriam: Bobby Klyce, Avis Licensee Legend

The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.

Read More →
Ad Loading...
Vibe coding webinar promo image
Rental Operationsby StaffAugust 12, 2026

How to Build Custom Fleet Tools With AI and Vibe Coding [Webinar]

A new Automotive Fleet webinar explores how fleet managers are using AI and vibe coding to automate routine work and create simple operational tools without traditional programming skills.

Read More →
Ad Loading...