Auto Rental News
MenuMENU
SearchSEARCH

Discount Car and Truck Rentals Offers eConcierge Program

eConcierge will create a personalized Web site for Discount customers, who make online reservations, based upon their trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.

by Staff
July 7, 2010
2 min to read


Discount Car and Truck Rentals, the largest Canadian-owned car and truck rental provider, has joined direct marketing, print and fulfillment company, Contac Services Inc.'s, roster of eConcierge clients.

"The eConcierge platform allows us to engage and interact with our customers from the instant they make a reservation to the moment they return," said Herb Singer, president and founder of Discount Car and Truck Rentals. "The program offers added value and convenience by providing our customers with an enriched experience not currently found in the car rental industry."

Ad Loading...

For every Discount customer that reserves a vehicle online, eConcierge will create a personalized Web site based upon his or her trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.

In addition, eConcierge offers the convenience of booking accommodations, entertainment, travel insurance and restaurant reservations online. Customers also have access to a line of travel merchandise and accessories.

Fully integrated with social networking sites such as Twitter and Facebook, eConcierge encourages customers to return frequently to their PURL and upload photos, create personalized photo albums, and share their experiences on social networks.

"We're thrilled the eConcierge platform has been adopted by Discount Car and Truck Rentals," says Contac's President and CEO, Riaz Pisani. "It represents a breakthrough for the Canadian vehicle rental market and offers unique marketing and customer retention solutions for this industry."

The Discount eConcierge platform is launching in more than 300 locations across Canada.

More Rental Operations

Rental car agent shows woman her choice of rental car
Rental Operations•by Chris Brown•October 7, 2026

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study

While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.

Read More →
an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Ad Loading...
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
hand holding phone and Turo logo
Rental Operations•by Staff•September 21, 2026

Turo to Launch Vehicle Delivery Service

Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.

Read More →
plane, palm trees, car rental sign
Rental Operations•by Chris Brown•September 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Ad Loading...
Team members of U-Save's new franchise
Rental Operations•by Staff•September 15, 2026

U-Save Continues Dominican Republic Expansion with Launch in Punta Cana

The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.

Read More →
A traveler searches for rental cars with an AI bot
Rental Operations•September 14, 2026

When AI Books the Rental Car, Who Controls the Sale?

As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)

Read More →
map of europe and summer car rental rates
Rental Operations•September 11, 2026

European Booked Car Rental Rates Fell 5%, Results Varied by Country

Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.

Read More →
Ad Loading...
thumbnail of Chris Brown and Mike DeLorenzo with title Time to Rethink Rental Categories?
Rental Operations•by Chris Brown•September 8, 2026

Is It Time to Rethink Rental Categories?

As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.

Read More →
Ad Loading...