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Phoenix car rental agency rented unsafe cars, charged unexpected fees and employed rude workers.
Read More →The qualitative analysis J.D. Power provides for its 2009 Rental Car Satisfaction Study is stirring controversy. Check out the Auto Focus blog page and weigh in with your thoughts.
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The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market conditions and take advantage of this opportunity, or will you simply try to weather the storm?
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By analyzing these often overlooked areas of car rental operations, you can add to your bottom line without affecting the rental experience.
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Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.
Read More →As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?
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Scheduled to launch at the 2009 Car Rental Show in Las Vegas, the new Rental Car Professional certification program will institute a minimum standard of competency for auto rental operators and employees, thereby raising the bar for the industry.
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While dismal economic conditions may be out of our hands, there are things you can control to help your team post higher results and weather the current marketplace.
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RACs in the paths of hurricanes such as Gustav and Ike say that constant communication, enhanced customer service and a relaxation of policies are keys to a seamless continuation of operations.
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The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?
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