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Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
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New research reveals that price is no longer the primary driver of travel decisions; instead safety and financial security reign supreme.
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Omega was the only company to score five stars for overall satisfaction and the only one to score five stars in more than two categories.
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Thrifty Car Rental and Travelocity’s contest will pick two people to win an all-expense-paid road trip for their families worth up to $25,000.
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The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
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A U.K-based survey also found that 27% of respondents said the damage had not been properly recorded by the car rental company, while about 4% reported that the rental companies tried to blame them for the damage.
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The 34th edition contains data and analysis on the U.S. car rental market, as well as proprietary COVID-19 surveys that gauge over time the state of the industry during the pandemic.
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This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.
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The latest Auto Rental News coronavirus survey tells the story of an industry that was initially devastated by the pandemic but is in an encouraging — if slow and uneven — process of recovery.
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This third survey of U.S. franchised and independent auto rental operators will track the effects of COVID-19 pandemic on the U.S. car rental industry over time.(Updated with correct link.)
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