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A modest rise in rental car usage and an increase in fleet purchases kept the industry on a steady upward path at mid-decade.
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ICRS25: Attendees will get an exclusive first look at survey results during a session to learn and apply the latest industry dynamics to operations.
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To better understand the U.S. rental market, Auto Rental News is conducting a business outlook survey of U.S. franchised and independent operations. Survey takers will be entered to win a free registration to the International Car Rental Show.
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In the Canadian association's survey, 40% of independent rental company respondents said finding vehicles was the biggest challenge they face today.
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The "return to normal" hits a snag as rental fleets secure more vehicles but are forced to raise fees, leading to a drop in overall customer satisfaction levels.
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According to a survey by J.D. Power and Dealerware, 86% of customers who have rented from dealerships said they would do so again, compared to 50% for those who rented from an off-airport location of a national car rental provider.
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New concerns about gas prices and inflation are impacting travel plans more than concerns about COVID-19, according to a survey commissioned by the American Hotel & Lodging Association.
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Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.
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Avis Car Rental is one of the 2022 Automotive Sector Loyalty Winners in Brand Keys’ Silver Anniversary Customer Loyalty Engagement Index.
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Higher gas prices are expected to further dampen travel, though those who do plan to travel over the holidays expect to drive.
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