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Newsby StaffOctober 13, 2020

National Extends Reward Program Benefits

Emerald Club Program Free Days, which previously were set to expire Dec. 31, will now not expire until Dec. 31, 2021.

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ArticlesOctober 13, 2020

This Helps Our Rental Business Keep Contact in a No-Contact World

We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.

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Auto Rental Focusby Chris BrownOctober 7, 2020

Where Were You in the Beginning of March?

In a few weeks, the world seemed to teeter on its axis and then spin out of control. Today, businesses willing to evolve will be able to meet the needs of tomorrow’s travelers, while those choosing to stay put won’t survive.

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Newsby StaffOctober 7, 2020

Atlanta Authorities Extend Rent Relief for Airport Car Rental Agencies

John Selden, Atlanta airport general manager, told the newspaper that it could take two to five years to fully recover from the effects of COVID-19.

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Newsby StaffOctober 7, 2020

Europcar Wins Customer Experience Award

Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.

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Articlesby StaffOctober 4, 2020

No Contact, Self Service Is the Future for Rabbit Rentals

This small van rental company in Utah just saw its best summer yet, and fall is looking even better. Owner Rich Guernsey is reaping the benefits from his self-created low-tech, contactless rentals procedure.

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Newsby StaffSeptember 30, 2020

NuVinAir & Motormindz to Collaborate on Fleet Sanitation Solutions

Motormindz, a global venture consultancy, partnered with NuVinAir Global, an automotive cleanliness solutions and hygienic consulting company, to assist the industry expansion of NuVinAir’s ‘“Total Health” suite of products.

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Newsby StaffSeptember 30, 2020

Revised HEROES Act Includes $3B Airport Concession Rent Abatement

The American Car Rental Association found that rentals at airports decreased between 50% and 80% since March 2020, causing many companies to face financial hardship. (Updated Oct. 7)

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Newsby StaffSeptember 26, 2020

Manheim Expands Digital Block Sales to Over 50 Locations

Manheim expanded its Digital Block sales, adding seven more locations with in-lane bidding with a live auctioneer; however, vehicles are only displayed on screens and never travel down physical lanes. 

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Newsby StaffSeptember 16, 2020

ICRS Experience: Are You Prepared for COVID-19 Legal Claims?

In this seminar, attorneys Leslie Pujo and Wesley D. Hurst will analyze potential coronavirus-related legal issues and how operators can mitigate risk.

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