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“La Reunión Latinoamericana,” dedicated specifically for operators serving Central America, South America, and the Caribbean, returns to ICRS.
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Global consulting firm Frontline Performance Group (FPG) has launched IN-Gauge, a performance management tool, which analyzes customer and employee behavior, recognizes opportunities, and identifies KPIs.
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Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?
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Global consulting firm Frontline Performance Group (fpg) has earned recognition as one of America’s best places to work by Fortune 100. It was named to the magazine's "100 Best Workplaces" for medium-sized companies.
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In order to engage millennial hires, your strategy should not only include social media recruitment, but also ways to foster your company's culture while managing it on the outside.
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In partnership with Bobit Business Media, Frontline Performance Group is conducting a survey to identify the biggest issues facing franchised and independent car rental companies today.
Read More →An operator asks for tips when creating a monthly goal-setting process for his rental company's sales and service staff.
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As Frontline Performance Group celebrates its 20th anniversary in car rental, Founder and President Ziad Khoury shares his thoughts on the car rental industry and his company's place in it.
Read More →Frontline Performance Group (FPG) is in the final stages of data collection for its 2013 “Defining the Profile of a Top Performer” report.
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Auto Rental Summit returns with a new venue, a new award, expanded networking and education and the live release of the results of the J.D. Power and Associates' Rental Car Satisfaction Study.
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