Related: Zipcar Customers Can Extend Reservations Indefinitely
Zipcar Uses Facial Recognition for Instant Membership
Zipcar’s "selfie software" will verify a member by matching a driver’s license with facial recognition technology. Through the mobile app, members can now sign up, join, and drive a Zipcar without needing a Zipcard.

A Zipcar customer uses the mobile app to locate a vehicle. Photo courtesy of Zipcar.

A Zipcar customer uses the mobile app to locate a vehicle. Photo courtesy of Zipcar.
Zipcar has launched new features that enable prospective members to sign up, join, and drive a vehicle directly through the Zipcar mobile app.
New members who join Zipcar through the mobile app will be verified by matching their valid driver's license with facial recognition technology or "selfie software." A near-instant membership approval process will enable the member to unlock a vehicle in minutes using only their smartphone, according to Zipcar.
"At Zipcar, we know that consumers decide to join our service for a variety of reasons,” said Andrew Daley, Zipcar’s vice president of marketing. “Often it is thoroughly planned, but other times members want access instantly when they hit an unexpected need — like having to buy large furniture without a car or to get somewhere that transit doesn't reach. The ability to join and drive right through one's phone in a matter of minutes furthers our goal of providing members with access to simple and convenient mobility."
Up until this point, Zipcar has exclusively utilized RFID-enabled Zipcards for members to access a reserved vehicle. Members who join through the app will now be able use their mobile device to unlock and lock a Zipcar, eliminating the need to wait for a Zipcard to arrive in the mail or pick it up at a local Zipcar office. Zipcar will continue to support Zipcards for the foreseeable future, according to the company.
New members who join through Zipcar's mobile app will be prompted to take a photo of their valid license as well as a "selfie" to authenticate the application, according to the company. The facial recognition software requires users to blink while taking a photo of themselves to ensure that Zipcar is matching the license to its owner. Once a member has been approved, he or she can instantly reserve a Zipcar vehicle.
More Rental Operations

Brazilian Executive MBA Targets Growing Domestic Rental Car Industry
Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.
Read More →
Green Motion Expands Into Japan With Master Franchise Agreement
Japan's tourism industry, business travel market, and demand for vehicle rental services are reasons the country represents an important market for the company.
Read More →
ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future
The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.
Read More →
World Cup Travel Data Shows Longer Car Rentals and More One-Ways
A recent analysis of FIFA bookings found varied demand patterns that influenced rental car pricing.
Read More →
A Leveling Force: AI Morphs Into A Rental Car Profit-Seeker
Revenue managers can’t match the emerging AI tools gobbling lots of data that could counter the competitive race to the rate bottom.
Read More →Stop Losing Money On Rental Tolls
Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.
Read More →
Rethink The Future To Avert A Race To The Bottom
Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.
Read More →
DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators
Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.
Read More →
Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk
Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.
Read More →
Green Motion And U-Save Open Rental Operations In Guatemala
The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.
Read More →
