MENU
SEARCHThe lawsuit seeks restitution for a potential 900,000 customers affected by the company's rental toll fees along with costs of damage waivers the company pressured customers to buy in case of vehicle damage.
Dollar Thrifty charges customers $10 to $15 each time they drive through a cashless toll, and up to $105 during the course of a rental.
Photo via Atomic Taco/Flickr.
Florida’s Attorney General Pam Bondi filed suit against Dollar Thrifty Automotive Group for its billing practices including tolls and other charges to customers, according to the Miami Herald.
In a statement, Bondi’s office said the company “misrepresents charges for cashless tolls as fines or violations, and bills customers a grossly-inflated fee for each toll incurred.”
Dollar Thrifty charges customers $10 to $15 each time they drive through a cashless toll, and up to $105 during the course of a rental. The lawsuit claims the company encourages customers to purchase its transponder service called PlatePass to avoid any unnecessary fees.
Bondi's office said the company’s practice violates Florida’s Deceptive and Unfair Trade Practices Act.
The lawsuit seeks restitution for a potential 900,000 customers affected by the company's rental toll fees along with costs of damage waivers the company pressured customers to buy in case of vehicle damage, even when customers' insurance policies provided coverage for such accidents.
Dollar and Thrifty is owned by Hertz, but Hertz was not named as a defendant in the case.
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
Read More →
Operators often must spend far too much time and resources trying to recoup rental cars towed away and held hostage to outrageously high fees.
Read More →
The American Car Rental Association scored more access and influence in 2025 as it grows its services for car rental operators.
Read More →
The American Vehicle Owners Alliance (AVOA) recently announced its partnership with the American Automotive Leasing Association (AALA) and the National League of Cities (NLC).
Read More →
The American Car Rental Association’s annual legislative and lobbying event upped the face time with and access to members of Congress.
Read More →
Q&A Interview: Federal contracting, EV charging infrastructure, stolen vehicles, and policy advocacy drive an agenda for Carlos Bazan-Canabal that stretches beyond his car rental executive post.
Read More →
The 30th anniversary International Car Rental Show heads to the Dallas area as it celebrates a legacy and pivots toward an industry marketplace and forum suited to the fourth decade ahead.
Read More →
Recovering stolen rental vehicles requires foresight, cooperation, and a firm grasp of legal procedures with car renters.
Read More →
With past successes and facing new realities, the American Car Rental Association centers on its theme of “performance and policy” for an upcoming conference.
Read More →
ACRA President Sharky Laguana details his harrowing experience trying to retrieve a stolen rental van from his fleet and how he pursued a long-term solution.
Read More →
