We asked eight experts from the travel, transportation, and mobility spectrums: Will the pandemic accelerate certain mobility options, or will latent hesitancies exist from a health/safety standpoint that will dampen the market for a long time?
With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?
The memories of the stripped-down rental car are gone. What’s changed, and how has it affected the new and used vehicle ecosystem?
Subrogation Division, Inc. (SDI) won a recent rental car damage recovery case in federal court. Here’s how SDI was formed and became a player in a Graves Amendment case important to the car rental industry.
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
How you handle the customer in an urgent time of need determines the size of your reward.
The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.
Data management and protection, electrification, telematics, video technology, mobile servicing, shared mobility, and advanced safety tech took center stage in San Jose.
Cars with new accident avoidance systems can be compromised even in minor fender benders. Not handling their repairs properly could lead to increased liability exposure.
The used car market has adopted a Swiss Army-knife approach to managing the “off-lease tsunami,” which turned into a manageable rising tide. Are new market dynamics breathing life into a segment left for a dead, the midsize sedan?
Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
This hilarious exchange with a customer will be all too familiar to local rental operators.
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.