Most customers still rent a car through distribution channels. Reaching millions of rental days is hardly possible when not using those channels and only renting regionally to local customers.
We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.
This small van rental company in Utah just saw its best summer yet, and fall is looking even better. Owner Rich Guernsey is reaping the benefits from his self-created low-tech, contactless rentals procedure.
Auto dealers looking to build a rental operation in house need to adopt these best practices and avoid these minefields.
During the challenges brought about by the pandemic, leaders should remember to keep their role in perspective, focus on a positive outlook of the future and their team’s strengths, and give themselves a break.
This review of federal and state limited liability legislation will discuss how that legislation might shield companies from some types of claims arising from exposure to the coronavirus.
“There is always opportunity amidst chaos,” says Solomon Cramer, licensee owner of Budget Rent a Car of Harrisburg. “You just have to find it.”
The cruise industry has already been targeted with lawsuits based on alleged exposure to the coronavirus. As these claims develop, how might they be used against car rental companies, and can waivers insulate a business from such claims?
This startup car rental platform has grown 20% to 40% month-on-month since the beginning of the COVID-19 pandemic with partners’ fleets and an app-based delivery model.
Car rental operators implementing new customer processes as a result of the coronavirus pandemic must consider state laws regarding remote, electronic, and extended transactions — especially those not yet updated for the digital age.
Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.
While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.
During the pandemic slowdown, Tom Mellett has been trading the car rental desk for his single-engine plane: “It gives me time to reflect on what we should be grateful for.”
Operators shouldn’t change normal procedures because they’re starting to feel the pressure to make tires roll.
With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.