Auto Rental News
MenuMENU
SearchSEARCH

Car Rental Q&A: Tips for Interviewing Millennials and Keeping Them Motivated?

A car rental operator notices that most of the resumes on his desk are coming from candidates in the millennial generation. He asks for tips on how to interview millennials and how to keep them motivated in the workplace.

by Tyler Koch
January 29, 2016
4 min to read


Q: Most of the resumes on my desk come from candidates in the "millennial generation." Do you have any tips on interviewing them and how to keep them motivated in the workplace?

— Chad Knavel, Rugged Rental and Sales, Salt Lake City

Ad Loading...

A: Looking at candidates from the millennial generation is an increasingly prevalent scenario that hiring managers are encountering, and the car rental business is right in the midst of it.

One defining feature of millennials is their connectivity to everything. Understanding that they have grown up with access to extensive information — thanks to the Internet — hiring managers should feel confident that millennials are going to do their homework on the company they’re applying to before interview time.

With that in mind, many of the initial interview formalities can be expedited as hiring managers focus on what will provide workplace satisfaction to a millennial candidate.

Here is a list of 10 interviewing tactics that can improve a millennial interview:

Talk culture over compensation. Most candidates already have a general idea of what they’ll be making based on the position. This generation grew up having a variety of choices in terms of their personal and professional environments, and millennials will gravitate toward the environments that are attractive to them culturally — meaning showing alignment from a values-based perspective. The compensation is a value they’ll receive; spend time discussing values they’ll experience.

Discuss growth and development. The millennial generation, statistically speaking, is the most educated in terms of formal schooling. Spend some time discussing what intrigues them in terms of professional and personal development and how your organization can offer these opportunities.

Ad Loading...

Talk behavioral experiences, not hypothetical responses. If past performance is truly the greatest indicator of future performance, find out what the candidate “has done” as opposed to “would do.” Given the amount of exposure to opportunities and cultural experiences this generation has had, the behavioral interview style will likely set up both parties for rational expectations of workplace tendencies.

Be transparent about problem areas. If there is a particular area of the business or an issue the candidate will need to address immediately upon hiring, be upfront with the parameters and anticipated results at the earliest possible time. Once the millennial receives a task, results are sure to follow, and he or she will appreciate your initial direction.

Get ready … they’re going to want some free time. Millennials are flexible by nature. They need flexibility in the workplace, and for many, the lack of it will be a deal breaker. Consider asking questions like, “What is your ideal work schedule?” or “What do you consider ‘reasonable’ hours for working?”

Strengths are what they know, so engage them on how they’ll use them. This generation has been rarely told that they can’t do something. Instead of forcing them to discuss a weakness, learn how they view themselves in terms of strengths and where they’re looking to share them within the organization.

Communicate company strategies. Texts, tweets, email, messages and blogs are all areas in which the millennial generation has grown up sharing their thoughts with the world. Discuss your company’s communication strategies and try and find some alignment that they’re familiar with and will employ.

Ad Loading...

Discuss a personal driver of success and how your company will help facilitate it. Whether they’re goal oriented or status motivated, millennial candidates like to “begin with the end in mind” in terms of what they’ll accomplish. Show them that a road map for success exists, even if it’s not necessarily the rate in which they’ll navigate their course toward it.

Listen closely to what questions they ask. Millennials are letting you know what’s important. If they don’t ask any questions about the company itself but ask about continuing education coverages and flexible work schedules, it will be easier to manage future expectations.

Move quickly. Let’s face it, millennials get frustrated when a Web page doesn’t load in five seconds. Without an expeditious response to their inquiries or a post-interview follow-up, they’ll assume disinterest and probably pull out their smartphone and apply somewhere else. Be clear and direct regarding the timeline for completing the hiring process.

What's Your Question?

Email your car rental operation-related questions to Auto Rental News care of chris.brown@bobit.com.

Tyler Koch is the director of human resources at Dale Holdings Inc. Koch can be reached at tkoch@mcreeford.com.



Subscribe to Our Newsletter

More Rental Operations

plane, palm trees, car rental sign
Rental Operationsby Chris BrownSeptember 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Team members of U-Save's new franchise
Rental Operationsby StaffSeptember 15, 2026

U-Save Continues Dominican Republic Expansion with Launch in Punta Cana

The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.

Read More →
A traveler searches for rental cars with an AI bot
Rental OperationsSeptember 14, 2026

When AI Books the Rental Car, Who Controls the Sale?

As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)

Read More →
Ad Loading...
map of europe and summer car rental rates
Rental OperationsSeptember 11, 2026

European Booked Car Rental Rates Fell 5%, Results Varied by Country

Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.

Read More →
thumbnail of Chris Brown and Mike DeLorenzo with title Time to Rethink Rental Categories?
Rental Operationsby Chris BrownSeptember 8, 2026

Is It Time to Rethink Rental Categories?

As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.

Read More →
Woman receiving car rental rates on computer from AI agent
Rental OperationsSeptember 1, 2026

Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental

Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)

Read More →
Ad Loading...
map of globe with regional corporate car rental rates
Rental Operationsby StaffAugust 25, 2026

U.S. Business Travel Car Rental Rates Forecast to Rise Up to 2%

Improved fleet supply should limit pricing gains in 2026-27, while insurance, repair costs, and softer residual values continue to pressure rental operations, according to Amex GBT.

Read More →
Sixt H1 financial results
Rental Operationsby StaffAugust 14, 2026

Sixt Revenue Tops $2.4 Billion in First Half of 2026

Sixt’s first-half revenue surpassed $2.4 billion for the first time as demand outpaced fleet growth, lifting utilization and earnings despite weaker consumer sentiment in North America.

Read More →
Bobby Klyce in memoriam image
Rental Operationsby Chris BrownAugust 13, 2026

In Memoriam: Bobby Klyce, Avis Licensee Legend

The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.

Read More →
Ad Loading...
Vibe coding webinar promo image
Rental Operationsby StaffAugust 12, 2026

How to Build Custom Fleet Tools With AI and Vibe Coding [Webinar]

A new Automotive Fleet webinar explores how fleet managers are using AI and vibe coding to automate routine work and create simple operational tools without traditional programming skills.

Read More →
Ad Loading...