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A pending class action case regarding rental contracts on electronic signature pads marks a good time to present the key points of electronic signature law and establish general best practices regarding their use and disclosure.
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As Frontline Performance Group celebrates its 20th anniversary in car rental, Founder and President Ziad Khoury shares his thoughts on the car rental industry and his company's place in it.
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This reader wants to know why fleet incentives can sometimes take 30 days or six months to receive. And why do some customers not receive it?
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After divesting its Advantage Rent A Car brand last year, Hertz is returning to the "deep-value" leisure rental market by expanding its Firefly brand to travelers at select U.S. airports.
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Rental cars are susceptible to being stolen through identity theft, illustrated in a recent case of 42 rental vehicles stolen through a loyalty rewards program. How do rental companies combat this growing trend in fraud?
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Finding the right fit for your team is not easy, but your ability to effectively interview and select the best talent will positively impact your bottom line, your customer's experience and your team's morale.
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Auto Rental Summit returns with a new venue, a new award, expanded networking and education and the live release of the results of the J.D. Power and Associates' Rental Car Satisfaction Study.
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The Hertz location at the San Diego Airport replaces the rental counter with a kiosk.
Read More →Modeled after similar efforts in California, a "living wage" proposition could endanger jobs and hurt the economy of SeaTac, Wash.
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With a lot of information about GPS tracking systems, the reader wants to make sure that he's being efficient when implementing policies for his staff.
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