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For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
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Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
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Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
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This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.
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ACE Rent A Car has been experimenting with forms of prepaid reservations since 2011. Here's what worked best.
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How I met with a pioneer of the rental industry — and helped to set the record straight many years later.
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The Hertz franchise on St. Barts is giving vistors an hourly, self-service option to see the island, which in turn gives the business a competitive advantage in a crowded market.
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Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.
Read More →Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?
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U.K.-based car rental company Green Motion continues its franchise expansion in Europe by opening in Sweden. The eco-friendly fleet will serve customers at Stockholm Arlanda International Airport starting in July.
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April 2017 rate quotes were down again, continuing a pattern of year-over-year losses in six of the last seven months. The Northeast region had the highest rate at $57.27 — $19.55 higher than the lowest Southwest average of $38.72.
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