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Articlesby Chris BrownJanuary 1, 2011

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

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ArticlesCover Storyby Chris BrownJanuary 1, 2011

2011 Car Rental Show Preview: Riding the Wave of Change

The market is rebounding. Are you poised to take advantage of new opportunities?

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ArticlesJanuary 1, 2011

Synergy Success

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

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ArticlesJanuary 1, 2011

How to Identify and Combat Rental Fraud

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

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NewsDecember 29, 2010

NBTA Disagrees with American Airlines’ Decision to Remove Fares From Orbitz.com

“NBTA believes it is critical to maintain a fair, transparent and competitive buying environment for business travel, and American’s decision is in direct opposition to this goal,” said Mike McCormick, executive director and COO of NBTA.

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NewsDecember 29, 2010

Expedia Hides American Airlines Prices After Orbitz Dispute

The move by the Bellevue, Washington-based travel Website widened the conflict between online travel agencies and airlines such as American that seek to drive more consumers to their own websites.

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NewsDecember 29, 2010

Avis Budget to Move Stock Exchange Listing to NASDAQ

The car rental company’s ticker symbol will remain as “CAR.”

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NewsDecember 29, 2010

Avis Named Best Business Car Rental Company at 2010 World Travel Awards

The car rental company also receives multiple awards for customer satisfaction, performance and innovation.

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NewsDecember 29, 2010

S&P Raises Dollar Thrifty Automotive Group’s Ratings

The firm boosted Dollar Thrifty's ratings to "B" from "B-," and planned to keep the company's ratings under review.

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NewsDecember 29, 2010

S&P Raises Hertz Global Holdings’ Ratings

The firm raised its corporate credit ratings on Park Ridge, N.J.-based Hertz and subsidiary Hertz Corp. to "B+" from "B" and removed them from review status.

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