The roundtables are back!

The 2013 Auto Rental Summit, which takes place Nov. 4-5 at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., announces this year’s roundtable discussions.

Sticking to last year’s unique format, roundtable participants will be divided into working groups based on discussion topic. Each working group will have a problem to solve together, and then each group will present their solutions to all attendees.

The roundtables will take place on Monday, Nov. 4, from 4 p.m. to 5:30 p.m.

Auto Rental Summit Roundtable Topics

Challenge: What five areas in your business are impacted by a growing international customer base?
Facilitators: Lori Tennant and Eddie Crespo, TSD

Challenge: How do you measure ROI of a toll management program?
Facilitator: Adam Draizin, American Traffic Solutions

Challenge: How to equip your cars for resale.
Facilitator: Joe Lyons, Marple Fleet Leasing, a division of Pacifico Marple Ford Lincoln

Challenge: How can you maximize mobile technology for your business?
Facilitators: Angela Margolit and Gordon Rozek, Bluebird Auto Rental Systems

Challenge: How to compete if you’re not on a price comparison site.
Facilitator: Chay Lowden, Green Motion International

Challenge: How do rental companies recover lost or stolen rental cars?
Facilitator: Kevin Carter, Collateral Consultants

Challenge: What are the terms of international drivers’ licenses and military licenses, and how should I treat them as an operator?
Facilitators: Leslie Pujo, LaPlaca Pujo P.C.; Sharon Faulkner, executive director, American Car Rental Association

Challenge: Guaranteed reservations – can you implement them, and what’s holding you back?
Facilitator: Bob Barton, president, American Car Rental Association

Challenge: How to effectively "sales manage" low performers
Facilitator: Israel Alvarez, Frontline Performance Group

Auto Rental Summit is a gold-level training and education conference designed to improve customer service of car rental operations. Auto rental managers, executives and employees from corporate, franchised and independent companies from North America and overseas are invited to attend.