Auto Rental News
MenuMENU
SearchSEARCH

Avis Alaska Wins Loss-of-Use Case

State Farm Insurance refused to pay the full amount for loss-of-use damages on a rental car from the Avis Alaska franchise. An Alaska court ruled in favor of the franchise.

by Staff
August 27, 2015
2 min to read


Alaska Superior Court ruled in favor of Alaska Rent-A-Car, an Avis franchise serving Alaska, regarding a case on loss-of-use damages. State Farm Automobile Insurance refused to pay the full loss-of-use damages on one of Alaska Rent-A-Car’s vehicles.

On May 17, 2012, Stephen Grabacki rented a 2012 Ford Focus from Alaska Rent-A-Car in Fairbanks, Alaska. After returning the vehicle, Alaska Rent-A-Car called Grabacki to notify him that the vehicle had been damaged while in his possession, according to the court document. The car was repaired and returned to the rental lot on May 23.

Ad Loading...

Grabacki had a car insurance policy through State Farm. Alaska Rent-A-Car issued a bill for $1,027.78, including $112 for loss-of-use damages, according to the court document. State Farm only issued $56 for the loss-of-use payment. After sending several letters for the remaining amount ($106), Alaska Rent-A-Car eventually sent the claim to collections.

According to court documents, State Farm tried to argue that since the claims are based on a rental contract, the appropriate measure of damages is lost profits. But this argument goes against the established Alaska precedent that loss-of-use damages is the correct form arising out of a rental vehicle contract.

On Jan. 17, 2014, State Farm and Grabacki filed for a declaratory judgment against Alaska Rent-A-Car. The judgment ordered the rental car company to produce sufficient documentation to prove the claimed loss.

“State Farm tried to argue that we were getting a profit out of loss of use,” says Peggy Grigsby, vice president at Alaska Rent-A-Car. “So, we had to go into court with documents showing this wasn’t true. It’s never been our intention to take advantage of loss of use; it’s only about covering the loss of not having that vehicle.”

In fact, Alaska Rent-A-Car didn’t charge Grabacki for the full amount of days the vehicle was out of service.

Ad Loading...

According to Grigsby, the company usually doesn’t charge the customer for weekend days or during the estimate process. “We don’t want our customers to be hurt by loss-of-use charges. We are very fair about it.”

On Aug. 5, 2015, the court granted summary judgment in favor of Alaska Rent-A-Car. Despite spending several years on this case and approximately $71,608 in legal fees, this is an important win for Alaska Rent-A-Car and the car rental industry.

“State Farm was trying to set a precedent on loss of use but failed,” says Grigsby. “There already is a precedent set in the state of Alaska that clearly recognizes loss of use. It was a big expense, but this win is another example to demonstrate the ruling of loss of use.”


More Fleet Insurance

A driver seated in a luxury vehicle with leather surroundings and placing a coffee cup into the center console cup holder.
Rental Operationsby News/Media ReleaseFebruary 11, 2026

Go Rentals, Repair Provider Partner To Ease Insurance Claims Experience

The arrangement helps reduce the stress of collision repair for vehicle owners by connecting them to reliable, timely rental cars.

Read More →
State by state map of LOR in different shades of green.
Rental Operationsby News/Media ReleaseFebruary 10, 2026

U.S. Collision-Related Rental Length of Rental Declined Modestly in Q4 2025

While LOR continues to decrease from post-pandemic highs, ongoing market and economic conditions could impact future results.

Read More →
A row of five experts pushing to simplify car rental operations.
Rental OperationsJanuary 1, 2026

Beyond The Rental Desk: Inside Car Rental’s Push To Simplify

Greater transparency, simplified digital access, and connected fleets will be the key factors in determining who comes out on top over the next 10 years.

Read More →
Ad Loading...
A car renter driving a right-side steering wheel on the left side of a two-lane road.
Rental Operationsby News/Media ReleaseNovember 14, 2025

Tripiamo Brings Certified Driving Confidence Training For Car Renters

Driving abroad is one of the leading causes of death among international travelers, who are not used to new traffic patterns.

Read More →
Close up of a blue car’s headlight with white marks or scratches on the surrounding auto body.
Rental OperationsJune 30, 2025

AI in Car Rental Should Be the Customer’s Advocate, Not Accuser

Opinion/Editorial: What happens when AI randomly overcharges car renters outrageous fees and penalties?

Read More →
Fleet Insuranceby News/Media ReleaseJune 11, 2025

TSD Mobility, Canopy Connect Partner to Ease Insurance Verification

The new integration brings streamlined functionality to rental agents and dealerships.

Read More →
Ad Loading...

Length of Rental Could Be Finding a New Normal of More Days

The industry may not be returning to the lower LORs of 2019 and 2020 as two years of declining repair shop backlogs appear to flatline.

Read More →

Gallagher Insurance Hires Broker Focused on Rental Car Operations

The former rental fleet executive informs his insurance practices with the everyday realities of managing rented vehicles.

Read More →
Rental Operationsby News/Media ReleaseJanuary 8, 2025

4 Global Trends in Carsharing for 2025

Despite operational challenges and questions, the global car-sharing market continues growing and will likely double during the next decade.

Read More →
Ad Loading...
Rental Operationsby Martin RomjueDecember 20, 2024

Rental Car Industry Trends Ahead for 2025

Auto Rental News 2025 Fact Book: The future may not be entirely predictable, but plenty of factors today trigger results and consequences for tomorrow.

Read More →
Ad Loading...