Related: Avis Budget Updates Loyalty Program
Avis Recognized for Customer Loyalty
Avis Car Rental has been named one of the top 40 consumer brands in the 2015 Brand Keys Loyalty Leaders List.

Photo via Atomic Taco/Flickr.

Photo via Atomic Taco/Flickr.
Avis Car Rental has been named to the 2015 Brand Keys Loyalty Leaders List. The 19th annual survey conducted by Brand Keys, the New York-based brand and customer loyalty and engagement research consultancy, ranked Avis as one of the top 40 consumer brands across a broad range of industries.
Additionally, Avis was the highest rated car rental company by nearly 60 spots, according to the company.
"There's tremendous competition for the top 100 spots," said Robert Passikoff, founder and president, Brand Keys. "We commend Avis for understanding what drives brand loyalty and for continuing to engage their customers so as to deliver better results than their competition when it comes to consumers' increased expectations."
Avis strives to enhance all aspects of the customer experience that contribute to loyalty, including reservations, face-to-face customer interactions, written communications, billing, claims and customer service calls, according to the company. Avis utilizes many feedback systems, including online customer surveys, to improve the customer rental experience.
"Loyalty and consumer engagement are leading indicators of consumer behavior, so ‘putting the customer first' continues to be one of our strategic priorities as we look to provide customers with a stress-free rental experience and continue to drive profitable growth," said Ronald L. Nelson, chairman and chief executive officer, Avis Budget Group. "We are delighted to be among the top of the Loyalty Leaders List and the highest-ranked car rental company. We thank Brand Keys and all those who participated for the honor."
Brand Keys Loyalty Leaders analysis was conducted in September 2015 and includes assessments from more than 40,000 consumers, 18 to 65 years of age, from nine U.S. Census regions.
More Rental Operations

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027
Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.
Read More →
Avis Cuts Fleet as Summer Demand Trails Expectations
Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.
Read More →
Why Bookings Are Only the Start of the Rental Day
A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.
Read More →
This Is the Oldest Car Rental Advertisement You’ll Ever See
This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.
Read More →
The Desk Upsell Is Costing Operators More Than it Earns
Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.
Read More →
U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius
The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.
Read More →
Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030
A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.
Read More →
Rental Car Fleet Sales Show Mid-Year Strength
June gains ensured rental fleets closed out the first half of 2026 in positive territory.
Read More →
Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport
The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.
Read More →
Brazilian Executive MBA Targets Growing Domestic Rental Car Industry
Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.
Read More →
