Related: Avis Budget Updates Loyalty Program
Avis Recognized for Customer Loyalty
Avis Car Rental has been named one of the top 40 consumer brands in the 2015 Brand Keys Loyalty Leaders List.

Photo via Atomic Taco/Flickr.

Photo via Atomic Taco/Flickr.
Avis Car Rental has been named to the 2015 Brand Keys Loyalty Leaders List. The 19th annual survey conducted by Brand Keys, the New York-based brand and customer loyalty and engagement research consultancy, ranked Avis as one of the top 40 consumer brands across a broad range of industries.
Additionally, Avis was the highest rated car rental company by nearly 60 spots, according to the company.
"There's tremendous competition for the top 100 spots," said Robert Passikoff, founder and president, Brand Keys. "We commend Avis for understanding what drives brand loyalty and for continuing to engage their customers so as to deliver better results than their competition when it comes to consumers' increased expectations."
Avis strives to enhance all aspects of the customer experience that contribute to loyalty, including reservations, face-to-face customer interactions, written communications, billing, claims and customer service calls, according to the company. Avis utilizes many feedback systems, including online customer surveys, to improve the customer rental experience.
"Loyalty and consumer engagement are leading indicators of consumer behavior, so ‘putting the customer first' continues to be one of our strategic priorities as we look to provide customers with a stress-free rental experience and continue to drive profitable growth," said Ronald L. Nelson, chairman and chief executive officer, Avis Budget Group. "We are delighted to be among the top of the Loyalty Leaders List and the highest-ranked car rental company. We thank Brand Keys and all those who participated for the honor."
Brand Keys Loyalty Leaders analysis was conducted in September 2015 and includes assessments from more than 40,000 consumers, 18 to 65 years of age, from nine U.S. Census regions.
More Rental Operations

Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
