Auto Rental News
MenuMENU
SearchSEARCH

Credit Reports Legally Checked Without Permission

When an Avis Rent A Car customer used a debit card account to hold the required $250 deductible in case of vehicle loss or damage, Avis pulled the customer's credit report.

by Staff
March 12, 2008
2 min to read


Federal law permits companies to check credit reports under several circumstances, and they don’t always need to have the customer’s consent.

When an Avis Rent A Car customer used a debit card account to hold the required $250 deductible in case of vehicle loss or damage, Avis pulled the customer’s credit report, according to the Dallas Morning News.

Ad Loading...

The credit report contained a fraud alert (message that you place on your credit report that tells credit issuers there may be fraud involved in the account and to contact you before granting credit in your name). Avis decided not to rent the car to the customer.

Avis spokesman John R. Barrows told Dallas Morning News the company pulls a credit report only when a customer uses a debit card to rent a car. The procedure helps rental companies minimize the potential loss if the customer’s debit card account doesn’t contain sufficient funds to pay for loss or damage to the vehicle.

The possibility that your credit report might be checked is disclosed during the telephone reservation process and/or at the time of rental, said Barrows. Customers who do not want the company to query credit reports can use a valid credit card for the transaction.

Federal law prohibits a business from denying you credit based on a fraud alert on your account. The only time you must give written permission is when your employer, or prospective employer, seeks to check your credit report.

Another issue is the act of a creditor pulling your report can affect your credit score, depending on how the query is classified. A “soft inquiry” is when you check your own credit report or a credit card issuer prescreens you before sending an unsolicited credit card offer. The “soft” type does not hurt your score. A “hard inquiry” occurs when you apply for a loan a lender checks your credit, which can affect your credit score. In the Avis case, the credit check should not be classified as a hard inquiry.

More Rental Operations

Julian Gritsch with an MBA class in a classroom.

Brazilian Executive MBA Targets Growing Domestic Rental Car Industry

Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.

Read More →
Green Motion team with banner bearing Japanese flag.

Green Motion Expands Into Japan With Master Franchise Agreement

Japan's tourism industry, business travel market, and demand for vehicle rental services are reasons the country represents an important market for the company.

Read More →
ACRA Chairman Sharky Laguana on stage at the ICRS event in Grapevine, Texas.
Legal & Legislativeby Martin RomjueJune 24, 2026

ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future

The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.

Read More →
Ad Loading...
Light blue horizontal bar graphs on a chart showing World Cup-related rental car booking trends.
Rental OperationsJune 23, 2026

World Cup Travel Data Shows Longer Car Rentals and More One-Ways

A recent analysis of FIFA bookings found varied demand patterns that influenced rental car pricing.

Read More →
Side view of ICRS speaker Sanchit Garg at podium in front of a floor lit red curtain
Rental Operationsby Martin RomjueJune 22, 2026

A Leveling Force: AI Morphs Into A Rental Car Profit-Seeker

Revenue managers can’t match the emerging AI tools gobbling lots of data that could counter the competitive race to the rate bottom.

Read More →
Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Ad Loading...
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Ad Loading...
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
Ad Loading...