Auto Rental News
MenuMENU
SearchSEARCH

Disney Shuttle Squeezes Ground Transport Rivals

Disney officials say the free shuttle has created new jobs and cut down on airport and road congestion; competitors say Disney is monopolizing transportation to the resort.

by Staff
September 26, 2006
2 min to read


Walt Disney World's Magical Express airport shuttle is on track to handle nearly 2 million passengers this year, but its success has come at a price for small rental car, limousine and bus companies, the Orlando Sentinel reports.

The free service shuttles passengers from Orlando International Airport to the Disney resort, accounting for more than 10 percent of all passengers who flew into the airport during the first six months of this year. As part of the service, travelers’ bags are delivered to their hotel rooms, allowing shuttle passengers to bypass baggage claim at the airport.

Ad Loading...

Magical Express is also growing in popularity, with passengers increasing 11.5 percent for the three-month period of May, June and July over those same months last year. Despite the 2.4 percent increase in the number of passengers flying into Orlando during the first seven months of the year, some small companies are struggling, according to the Orlando Sentinel.

Operators at both off-airport and airport rental companies say Disney has taken enough business in the Orlando market that it has driven rates down. Only one of five rental companies at the airport showed a revenue increase for the summer months this year compared with last year. The other four experienced flat or decreased revenues despite a 3.6 percent increase in incoming passengers for the three-month period.

Rental-car companies that cater to budget-conscious leisure travelers report downsizing their fleets and staffs, some by up to 40 percent, saying that the shuttle service gives Disney and its bus operator, Mears Transportation Group, a monopoly on lucrative trips to the resort.

Because the airport charges Disney a fee for each passenger it picks up at the airport, the Greater Orlando Aviation Authority stands to make more than $1.5 million from the service next year if it continues at the same pace. The passenger fee will increase from 50 cents to 75 cents in January as part of the airport's contract with Disney to extend the service through 2011.

More Rental Operations

50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Rental Length Declines Slightly in Q1 2026, Enterprise Reports

LOR overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
Ad Loading...
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Ad Loading...
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
Ad Loading...