Auto Rental News
MenuMENU
SearchSEARCH

Former RAC Operator Found Guilty in Fraud Case

Rental company owner and repair shop charged customers over $1,000 to replace windshields, sometimes without actually making the replacement.

by Staff
December 13, 2006
2 min to read


A federal jury Monday convicted former Thrifty Car Rental operator Michael W. Ryan for 17 fraud counts in a scheme to overcharge rental customers for windshield replacements, according to the Associated Press.

In May the Billings man was charged with wire fraud, mail fraud and conspiracy to commit fraud. He sold the rental business in April.

Ad Loading...

Prosecutors said the conspiracy started in 1999 and continued for about 3 1/2 years. In early 2003, FBI agents seized records during a search of Thrifty and Fas-Break Windshield Repair and Replacements on a tip from State Farm Insurance Co., the Associated Press reports.

Ryan was accused of conspiring with his fleet manager, Jeffrey Loney, and Fas-Break owner Kevin Massick to charge high prices for windshield replacements, deduct a wholesale price and split the profits. Often, windshields were not replaced.

During the investigation, prompted by a tip from State Farm Insurance Co., undercover FBI agents rented vehicles, chipped the windshields and observed how Thrifty and Fas-Break responded when the vehicles were returned.

Loney and Massick, both of whom pleaded guilty to conspiracy charges, testified against Ryan. Government witnesses also included rental customers who had complained after receiving bills as high as $1,700 for windshield replacements.

Ryan is free without bail while he awaits sentencing March 15. Possible penalties include 20 years in prison and a $250,000 fine. Loney and Massick await sentencing, as well.

More Rental Operations

ACRA Chairman Sharky Laguana on stage at the ICRS event in Grapevine, Texas.
Legal & Legislativeby Martin RomjueJune 24, 2026

ACRA Carrying Fuller Industry Load As AI and EVs Lurk In Future

The leading car rental professional business group details an active legislative, regulatory, and macro-trends agenda affecting car rental operators.

Read More →
Light blue horizontal bar graphs on a chart showing World Cup-related rental car booking trends.
Rental OperationsJune 23, 2026

World Cup Travel Data Shows Longer Car Rentals and More One-Ways

A recent analysis of FIFA bookings found varied demand patterns that influenced rental car pricing.

Read More →
Side view of ICRS speaker Sanchit Garg at podium in front of a floor lit red curtain
Rental Operationsby Martin RomjueJune 22, 2026

A Leveling Force: AI Morphs Into A Rental Car Profit-Seeker

Revenue managers can’t match the emerging AI tools gobbling lots of data that could counter the competitive race to the rate bottom.

Read More →
Ad Loading...
Photos of Martin Romjue and Denis Gjoni on opposite sides of large headline for the video.
Rental Operationsby Martin RomjueJune 17, 2026

Stop Losing Money On Rental Tolls

Regardless of your rental fleet size and structure, fleet managers, executives, and owners can gain valuable insights into an often-overlooked area of fleet operations.

Read More →
Richard Lowden gesturing on stage in front of a red curtain at the Gaylord Texan Resort near Dallas.
Rental Operationsby Martin RomjueJune 12, 2026

Rethink The Future To Avert A Race To The Bottom

Rental car operators heard a sobering industry message and a stern challenge at the close of the International Car Rental Show.

Read More →
John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Ad Loading...
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
An airplane parked at a gate next to large headline and bullet points about study highlights.

U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion

The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.

Read More →
Ad Loading...
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Fleet Acquisitionby Martin RomjueJune 3, 2026

Rental Fleet Sales Skating Just Above 2025 Levels

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →
Ad Loading...