Auto Rental News
MenuMENU
SearchSEARCH

Hertz Creates Gulf Coast Rental Center

The center will assist retail customers, business people and government employees with car and equipment rental needs.

by Staff
July 28, 2010
2 min to read


The Hertz Corporation announced Tuesday the opening of its Gulf Coast Customer Care Center to assist retail customers, business people and government employees traveling to the Gulf Coast area who need rental cars and equipment for clean-up related activities.

The center can be reached by calling toll-free, (888) 932-7259. Trained customer care representatives are available to rent cars and SUVs, as well as a wide range of equipment, and to provide overall assistance to customers traveling to the Gulf Coast.

Ad Loading...

"Since the beginning of the Gulf Coast crisis, Hertz has been on the ground providing assistance to business and government customers," commented Hertz Chairman and Chief Executive Officer, Mark P. Frissora. "Hertz is in a unique position to offer both car and equipment rental solutions, and demand has increased steadily since the crisis began. The creation of a one-stop Customer Care Center provides an easy way for organizations and individual customers assisting with clean-up efforts to work with Hertz."

With the increased rental needs by corporate and government entities, including FEMA and the Coast Guard, traveling to the Gulf Coast area, Hertz Rent A Car has relocated several hundred vehicles, including SUVs and vans, into the region.

In addition, Hertz Equipment Rental has ordered more than $7 million worth of equipment and is transferring trucks, vans and shuttle buses to its Equipment Rental Offices to meet customer demand. Hertz Equipment Rental is also in the process of opening on-site base camps in Alabama and Florida to provide easier access to cars and equipment for its corporate customers.

"At Hertz, we have decades of experience mobilizing quickly to provide support as the nation deals with major catastrophes. We have deployed employees from across the country, including Washington, Las Vegas and Fort Myers, to the Gulf Coast to ensure we meet customers' needs," continued Frissora. "To maintain high levels of customer service, our relocated employees are working with local management to get cars and equipment to our customers as quickly as possible."

While AAA offices have reported member inquiries regarding travel to the Gulf Coast, they have not experienced widespread cancellations. Travelers visit the region for reasons other than boating and swimming, including visiting family and friends, state and national parks, golfing, shopping, dining and nightlife. Hertz's Gulf Coast Customer Care Center is able to support the individual traveler, making reservations, extending rentals, searching for locations and checking on car availability.

More Rental Operations

50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Rental Length Declines Slightly in Q1 2026, Enterprise Reports

LOR overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
Ad Loading...
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Ad Loading...
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
Ad Loading...